Plan
Premium
Country
Brazil
Device
Samsung Galaxy A50
Operating System
Android 9
My Question or Issue
Spotify keeps saving and downloading albums by itself. By coincidence, they are all from the "Your heavy rotation" section. If I try to delete them, they are downloaded again as soon as I open the app. Things I've already tried:
- Cleared cache
- Cleared all data
- Uninstalled and reinstalled the app
- Deleted all my offline devices
- Deleted them on my computer
- Changed password
Hey there folks,
We really appreciate your patience while we were looking into this.
As we shared before, our tech teams have done their magic backstage to help resolve the underlying issue.
We'll be closing this thread for now, however if you're still having troubles, do let us know by posting in the relevant Help board. This way, we can look into each report more in depth. We'd also suggest making sure to include all relevant details and troubleshooting steps (and their results) you've tried. We'll be happy to lend a hand 🙂
Thanks!