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Spotify link in Alexa app does not work

Submitted by on ‎2019-05-20 01:16 PM
Status: Fixed

Plan

Premium

Country

UK

Device

Echo dot / iPad 

Operating System

iOS 12.2 on iPad. 

 

My Question or Issue

I can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that doesn’t do anything. Manage Services has Amazon Music and Tune in added ok, but not Spotify.

 

I’ve seen a few variations over past years on here on how to make this happen, but can’t find one that works. UK premium service, UK address. Someone suggested using Alexa app and About to deregister echo dot, but I can’t see a deregister option there.

 

For a widely offered service, it surely can’t be this difficult to link the two up. I know I can play via Bluetooth but I wanted the extras this link up offers, including voice control and not tying the sound output on a device other than Alexa up. 

 

 

Hey folks,

 

Thanks for your patience while we looked into this.

 

We've made some changes backstage which should now fix the original issue as reported by users!

 

You can now use the steps below to link your Spotify + Alexa accounts:

  1. First, make sure that both Spotify and the Amazon Alexa apps are on the latest versions available
  2. It's also a good idea to perform a soft reset/reboot your devices
  3. Then, log in to your Spotify account on a browser, head here and revoke access to Alexa
  4. On the Amazon Alexa app on your mobile device:
    • Tap the three lines menu on the top left > Settings > Music & Podcasts
    • Find Spotify in the list and click Enable to Use 
    • In the authorization screen, double check that you're trying to log in with the correct Spotify account and click Agree

If you're having trouble with any of the above, make sure to create a new thread in the relevant help board here.

 

Thanks again!

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Comments
LS1225
Visitor
2020-10-16 02:55 AM
I discovered the problem with my Echo Show - the volume was set too low to hear Spotify! I turned the volume up to max and now I can use Spotify. Of course, everything else is way way too loud, but at least I get the music I want.

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