Spotify logo not displaying properly on BMW Connected Drive app.

Plan

Premium

 

Country

UK

 

Device

F31 2013 with the NBT Professional iDrive / 8.8 inch screen.

iPhone 5s 

 

Operating System

IOS 12.2 / Spotify Version 8.5.2

 

My Question or Issue

 

The BMW connected drive Spotify app doesn’t display properly in my car. The app appears to function ok for the most part, but the Spotify logo at the bottom looks too big and is chopped off half way. See pic below.

 

20190417_183848 (2).jpg

 

Why is this happening and what can be done about it? As it looks a bit unsightly.

 

I was also wondering if it’s possible to run a later version of the Connected Drive Spotify app in my car, as the current app that’s loaded looks a bit dated compared to images I’ve seen online of other versions. It doesn’t have a radio button for example – a feature I use often. See pic below.

 

P90169185-bmw-connecteddrive-bring-spotify-into-the-car-11-2014-1500px.jpg

 

Any advice would be appreciated.

 

Thanks

 

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We're glad to say that this should now be fixed for everyone :)

 

If you're still experiencing this issue, make sure to create a new thread in the help boards and we'll continue to look into it.

 

Thanks! Stay awesome :)

Comments
workwie
Newbie

Anytime this year? 

Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

We'd like to mention that this issue is still being looked into. As soon as we have more info we'll let you all now.

 

So if you are experiencing this, please send over the following:

 

  • Spotify version
  • Connected Drive version

Have a nice day!

workwie
Newbie

Nope too late , terrible service, canceled premium, switched to Apple Music (your vorbis codec sucks too btw) . Being looked into for the past 3 months, I look like a fool to you? 

Lala82
Casual Listener

Any update yet? Please fix it Spotify...

workwie
Newbie

I’ve zero idea what’s going on... 

Jemi
Spotify Legend

Hey @Lala82 and @workwie,

 

We can assure you that you'll be the first to know when we have updates on this, and we really appreciate your patience. We can't tell when we will have updates for you, but fingers crossed it'll be soon. 

 

All the best!

 

 

workwie
Newbie

Fixed, thanks I guess.

Lala82
Casual Listener

Issue fixed since last week. Thanks Spotify!

Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We're glad to say that this should now be fixed for everyone :)

 

If you're still experiencing this issue, make sure to create a new thread in the help boards and we'll continue to look into it.

 

Thanks! Stay awesome :)