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Spotify mutes all sound after pressing pause.

Status: Not Right Now

Plan

Free

Country

 Canada

Device

MSI GP72

Operating System

Windows 10 

My Question or Issue

 Spotify (only the desktop app, web app works fine) keeps muting everything that makes sound after I pause my music. Background sound plays fine when I play music over it, but when I pause Spotify the background sound completely stops. Doesn't matter if it's a Youtube video, a game, or whatever, it just stops everything and everything is muted until I close down Spotify. This is most likely an issue with Bluetooth, as I use Bluetooth headphones and when I plug my headphones in with an aux cord the issue goes away. 

 

I've tried re-installing the desktop app and restarting my computer, as well as updating the drivers for my laptop's Bluetooth card, but none of these seemed to do anything.

 

This is really getting on my nerves.

Hey there folks,

 

We really appreciate all your reports so far!

 

We've passed them on to our tech team, and they're investigating this.

 

We don't have an exact timeline for a fix, however we'd recommend making sure that the app is always updated on your device. You can follow the steps provided here.

 

Thanks!

Comments
steven-w

still same problem.

 

macos mojave macbook pro 2015

bowers & wilkins p7 wireless

 

.. everytime you pause or close spotify.. other audio stops. I have to reconnect first..

1223118974

Just reporting that I'm still experiencing this issue. 

 

Mac Mini 2018 running Mojave and Dell XPS 13 Windows 10

Audio Technica M50xBT

Spotify V1.1.4.197.g92d52c4f

Katerina
Status changed to: Not Right Now

Hey there folks,

 

We really appreciate all your reports so far!

 

We've passed them on to our tech team, and they're investigating this.

 

We don't have an exact timeline for a fix, however we'd recommend making sure that the app is always updated on your device. You can follow the steps provided here.

 

Thanks!

gargoyless

Still an issue

Spotify 1.1.7.13766.gf9dc3904

MacOS 10.13.6

Bowers & Wilkens p7 bluetooth.

kfjordt

Still an issue, please fix this problem

grandpabutler

I still have this issue. I just reinstalled the app and it is still happening. It was fixed for a bit then an update I guess broke it again. 

 

Apple iPhone 7+

iOS 12.0.01

Audio Technica ATH MX50BT

StruC

I solved the issue on my end.

 

Doesn't have anything to do with Spotify but with how Bluetooth 5.0 is implemented on some devices.


I downloaded the Audio Technica Smartphone App und updated the headphone's firmware.

Problem solved. No audio drops anymore.

Hypaboss

Thank you so much! I was having the same issue.