Spotify mutes randomly

 

Plan

Premium

Country

US

Device

HP Laptop

Operating System

Windows 10

 

My Question or Issue

At random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random times. Anyone know what causes this?

 

Hey there everyone,

 

We really appreciate all your reports!

We've reported this to the right teams and they're looking into it. If you're experiencing this, you can vote by clicking +VOTE and subscribe to get relevant info on this. 

Make sure to give us the following details if you haven't done so:

  • Device
  • OS (Operating system)
  • Spotify version
  • Does this happen when you use Connect?

Thanks again!

Comments
allllah
Casual Listener

 

Plan

Free

Country

Rotterdam

Device

Desktop/laptop

Operating System

windows 10 64 bit

 

My Question or Issue

spotify keeps muting itself in the volume mixer on both my desktop and laptop. i have tried reinstalling spotify (and removing it's tmp/cache data). also a lot of songs are still greyed out. the best solution i got from the forums is "the song is not available for copyright reasons" which is not true since they work on my mobile device and spotify automatically throws these unavailable songs in a playlist then proceeds to play and lock up when it reaches the song.

Drackir
Visitor
I'm also experiencing this. I've noticed it when using Skype and I can't find anything recent online with info. I'm on a Lenovo laptop with Windows 10 app.
Rock Star 16
Rock Star 16

Hi there @3thanguy7,

thanks for reaching out to the community !

 

I would suggest the following :

- Making sure your device is updated

- Checking that your audio drivers are updated

- Reinstalling the desktop app

 

Let me know how it goes :)

ekul25
Newbie

My Spotify client on my Mac and Macbook Pro is automatically muting itself. This also happens with the Spotify player in the browser. 

 

I have uninstalled and reinstalled the app, restarted both machines, updated multiple browsers. Nothing works.

 

I have a premium membership, though not for long if this keeps up. 

cuneax
Visitor
I also have suddenly gotten this problem. Windows 10, Surface Book 2, Norway, Premium.
cv_vena
Newbie
This is happening to me too, and I use the app on our Mac at work, making it rather frustrating.
CoffeeCookii
Visitor

I've also started experiencing this lately with the desktop app on Windows 10.

 

Do you have any smart home devices like Google Home by any chance? I wonder if it's related.

chrisjenx2001
Newbie

I don't have skype, also on OSx. This is very much a spotify problem. As my Android phone will do it randomly too - also Google Home's will complain someone else is listening when they aren't.
Probably their buggy Spotify connect - another client probably has low volume and the client doesn't know which audio level to take.

Jay-Hanson
Visitor
I have also started having this issue on windows 10.
SurPlus
Newbie

I've had this problem for a couple of days now.

First I thought it had something to do the my phone picking up that I was playing a song on Spotify (I don't know if this could be the problem).

 

Today it was happening multiple times in one song.

I have recently updated to the latest version. Maybe a bug.