It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?
Hey @edakrc!
We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.
All the best 🙂
Hey @edakrc! Welcome to the Spotify Community!
That's odd! Could you log out and log back in on your devices? Also, could you attach a screenshot of what's happening? That way, I can take a closer look! 🙂
Have a great day!
Hi Huib,
I do not get the chance to log in or out, since the apps get stuck loading when I try to start.
This is the Samsung TV app:
And this the PS4:
Hope you can help out!
Thanks for the info, @edakrc.
Have you tried to reinstall the app in both devices? Also, try to reboot the router and let us know how it goes.
We'll be waiting for your answer.
Hello,
Yes, I tried both. Doesn't work.
Thanks for letting us know, @edakrc.
Have you tried using a different connection? We'd also recommend you to restart the devices and make sure firmware is up to date.
Keep us posted 🙂
Hi @ZullyB
I think I have tried everything by now. All other apps work and I have a working internet connection. I have restarted the devices many times.
Thanks for getting back to us @edakrc!
In this case, try restarting the app by holding down the PlayStation button & selecting Close Application. Once closed, reopen the app.
Let us know if that makes any difference. We'll be here to help.
Sophia
Hey @edakrc!
We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.
All the best 🙂