Spotify not working on Samsung TV AND Playstation 4

It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?

Hey @edakrc!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

Status: Closed
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Hubo
Rock Star 16
Rock Star 16
Status changed to: Need more info

Hey @edakrc! Welcome to the Spotify Community!

 

That's odd! Could you log out and log back in on your devices? Also, could you attach a screenshot of what's happening? That way, I can take a closer look! 🙂

 

Have a great day!

edakrc
Casual Listener

Hi Huib,

 

I do not get the chance to log in or out, since the apps get stuck loading when I try to start.

 

This is the Samsung TV app: IMG_3073.JPG

 

And this the PS4: 

IMG_3074.JPG

 

Hope you can help out!

ZullyB
Roadie

Thanks for the info, @edakrc.

 

Have you tried to reinstall the app in both devices? Also, try to reboot the router and let us know how it goes. 

 

We'll be waiting for your answer. 

 

 

edakrc
Casual Listener

Hello,

 

Yes, I tried both. Doesn't work.

ZullyB
Roadie

 Thanks for letting us know, @edakrc.

 

Have you tried using a different connection? We'd also recommend you to restart the devices and make sure firmware is up to date. 

Keep us posted 🙂

edakrc
Casual Listener

Hi @ZullyB

 

I think I have tried everything by now. All other apps work and I have a working internet connection. I have restarted the devices many times. 

Sophia
Roadie

Thanks for getting back to us @edakrc!

 

In this case, try restarting the app by holding down the PlayStation button & selecting Close Application. Once closed, reopen the app. 

 

Let us know if that makes any difference. We'll be here to help. 

 

Sophia 

ZullyB
Roadie
Status changed to: Closed

Hey @edakrc!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

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