Spotify not working on Samsung TV AND Playstation 4

[edakrc]

It's been weeks now, and all I get to see is the loading screen. I tried reinstalling, doesn't work. Anyone knows what's up?

[Hubo]

Hey @edakrc! Welcome to the Spotify Community!

That's odd! Could you log out and log back in on your devices? Also, could you attach a screenshot of what's happening? That way, I can take a closer look! 🙂

Have a great day!

[edakrc]

Hi Huib,

I do not get the chance to log in or out, since the apps get stuck loading when I try to start.

This is the Samsung TV app: 

And this the PS4: 

Hope you can help out!

[ZullyB]

Thanks for the info, @edakrc.

Have you tried to reinstall the app in both devices? Also, try to reboot the router and let us know how it goes. 

We'll be waiting for your answer. 

[edakrc]

Hello,

Yes, I tried both. Doesn't work.

[ZullyB]

 Thanks for letting us know, @edakrc.

Have you tried using a different connection? We'd also recommend you to restart the devices and make sure firmware is up to date. 

Keep us posted 🙂

[edakrc]

Hi @ZullyB

I think I have tried everything by now. All other apps work and I have a working internet connection. I have restarted the devices many times. 

[Sophia]

Thanks for getting back to us @edakrc!

In this case, try restarting the app by holding down the PlayStation button & selecting Close Application. Once closed, reopen the app. 

Let us know if that makes any difference. We'll be here to help. 

Sophia 

[ZullyB]

Hey @edakrc!

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂