Spotify on playstation

[Hexmas]

Guten Tag, ich habe eine Frage: wenn ich spotify ueber die Playstation nutze ist die Qualitaet sehr schlecht. Die Boxen rauschen bzw. Schrabbeln bei hohen Toenen extrem. Das gleiche Fehlerbild zeigt sich wenn ich spotify ueber den chromecast streame. Haben Sie einen Vorschlag wie man das Problem beheben kann ? Danke und frohes neues

[Hubo]

Hey @Hexmas! Thanks for your report!

Hope you don't mind I reply in English. Does this happen with every track or with specific tracks? Also, could you make sure your audio settings look alright? Let me know! 🙂

Have an awesome day!

[Hexmas]

Hey @Hubo,

the problem appears on every spotify track, but its most likely to hear with tracks that have many high tunes in it.

In fact i tried to find the audio settings in the "spotify on pplaystation" app, but i couldnt find them.

I was looking for a setting like one has on mobile devices, called "stream quality", do you know if there is any possibility to adjust this?

Thanks for your help,

[SergioDavid]

Thanks for getting back to us.

The bitrate on the PS app should default to 320kbps if you're Premium. If it sounds off, try resetting your network router along with the app to see if it makes a difference.

Let us know.

[Alfredo]

Hey @Hexmas!

Let's try reinstalling Spotify on your PlayStation and giving it another try. If you have Spotify Premium, the default quality should be 320kbps.

You can also try using Spotify Connect from your phone or another device to see if it helps. In this case, the quality should be the same as the main device.

Keep us posted.

[Melody]

Hey there, @Hexmas

As we've not heard back from you, we're going to close this one up now!

We hope you're up and running with the steps suggested above. If not, don't hesitate to get back to us in a new thread 🙂

We'll be here.

Many thanks,

/M