Announcements

Help Wizard

Step 1

NEXT STEP

Spotify playlists & folders missing when I expand folders?

Submitted by on ‎2020-05-19 05:29 PM
Status: Not Right Now

so I've only noticed this today, but whenever I expand a folder on the spotify desktop app for mac, the folder expanded and everything below it (be it folders or playlists) disappears and just the black background remains. The playlists and folders above are still there though. Then, if I scroll a little up/down, everything reappears.

 

It's not a massive problem, the playlists are still there. It's just abnormal and a real pain when I'm so used to the way it was. Anyone else had anything similar to this or is it just my desktop app?

Hey folks,

 

Thank you for reporting this issue to us.

 

We just wanted to let you know that the right folks are looking into this.

 

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

 

Thanks again!

Comments
Ivan
Spotify Legend
2020-05-21 07:58 AM

Hey there @phoebebridgers, 

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your Mac. 

 

Check out this help page in order to find the steps for clean reinstall on the affected device. 

 

If it doesn’t do the trick, we’ll provide you with further help. 

 

We'll look out for your reply. 

phoebebridgers
Roadie
2020-05-22 11:30 AM

Will try this out thank you!

0 Likes
GF71
Newbie
2020-05-22 05:06 PM

Premium

MacBook Pro 2014

macOS Catalina 10.15.4

 

With the new update (1.1.33.569.gced9e0f5) when you expand/collapse folders in the sidebar, items become invisible, until you scroll, then they appear.

 

This is a very annoying bug.

Please fix it as soon as possible.

 

Thanks.

 

 

 

davidponsborras
Visitor
2020-05-22 06:37 PM

It happens to me exactly the same. My computer is a MacbookPro (macOS Catalina version 10.15.4), and Spotify version 1.1.33.569 generates display problems when opening and closing folders. It is tremendously annoying. Please fix the problem as soon as possible.

davidponsborras
Visitor
2020-05-22 06:45 PM

Here you can see a small video of the problem: https://we.tl/t-7uOxbRFy8l

davidponsborras
Visitor
2020-05-25 04:18 PM

up!

GF71
Newbie
2020-05-25 04:19 PM
No sign of fixing this annoying bug yet!
Anyone else experiencing this?
ocpoz
Casual Listener
2020-05-30 09:49 AM

I have the same miserable bug. I'm on a Win10 PC. Reinstalling did nothing. I was hoping the next update (which came on 5/28/20) would fix it but it didn't.

 

I'm in and out of multiple folders a lot so this bug is extremely irritating, slowing me down to an annoying degree. It's truly disjointed and definitely has the alarm element to it when the black void appears in place of all my hard work...

 

I installed an old install file I've kept around for emergencies and it worked nicely. I could open and close folders smoothly again so I was in heaven....until I launched the app today, it auto-updated and the black bug is back....

 

Sadly, it looks like we are the only 2 in the world to be cursed with it, considering no one else has joined in. I was amazed to find your comment. You described it really well!

 

Have you had any success with fixing this or anything to report?

davidponsborras
Visitor
2020-06-01 02:23 PM

Today it has been updated to version 1.1.34 and it still fails...

GF71
Newbie
2020-06-01 03:01 PM

This is really annoying. Horrible user experience! I don't understand how every Mac user doesn't complain about this. Please fix this!

Related Issues