Spotify premium

Status: Closed

I recently got Spotify premium and it won’t let me download my playlist. Every time I try too it shows me a Spotify premium ad. I have 2 devices and no downloaded tracks. Please help...

 

Hey @laylabasma2007!

 

As we haven't had any recent updates on this issue, we'll be closing the thread.

 

If you need us again, you can always start a new thread.

 

All the best.

Comments
SergioDavid
Status changed to: Need more info

Hey @laylabasma2007, welcome to the Community!

 

Firstly, we suggest you double-check the status of your subscription. You can check this by logging in here. If you're Premium, just follow these steps to sync music for offline listening.

 

We hope that helps.

laylabasma2007

On this website it says I have Spotify Free, but on Spotify it says Premium.... I don’t know what to do...

laylabasma2007
On the Spotify website it says that I have Spotify Free, but on the Spotify App it says I have Premium....
Alfredo

Hey @laylabasma2007!

 

In this case, let's try following this troubleshooting to make sure you don't have multiple Spotify accounts that could be causing this issue.

 

If you're sure you don't have other Spotify accounts, we suggest reinstalling the app.

 

Let us know how it goes.

Alfredo
Status changed to: Closed

Hey @laylabasma2007!

 

As we haven't had any recent updates on this issue, we'll be closing the thread.

 

If you need us again, you can always start a new thread.

 

All the best.