Spotify says no internet connection though there is

Status: Not An Issue

Device:

Iphone 5S, Macbook OSX, Windows 

 

Operating System Version:

iOS 9.2, El Capitan 10.11.1, Windows 7

 

Spotify Version:

1.0.19.106

 

Description:

Spotify often can't find an internet connection thought there is one and everything else is working perfectly, browser etc. Usually happens on my Macbook and sometimes my Iphone. Been like that for several months and it is really starting to annoy me.

 

To reproduce:

  1. Play music on one device
  2. Some time later, play music on an other device

Workaround:

 N/A, tried to restart spotify and computer but no difference, it just suddenly works or not.

 

Additional information:

 N/A

 

Hey!

We've seen no new reports of this, so we're closing as 'not an issue'.

If this happens to you, we'd suggest trying the steps mentioned in this thread.

If that doesn't help, please open as a new issue.

Thanks 🙂

Comments
kbilgen

having the same problem

Oreste
Status changed to: Not An Issue

Hey there!

 

Thanks for reaching out to us, we hope you're doing great.

 

Could you let us know how long it displays as "Offline" before connecting? Also, could you try a different internet connection (WiFi - desktop and 3G/4G - iPhone) and see if you have the same issue?

 

It's worth try a reinstall of the app too.

 

Keep us posted!

Adam_B
Status changed to: Not An Issue

Hey!

We've seen no new reports of this, so we're closing as 'not an issue'.

If this happens to you, we'd suggest trying the steps mentioned in this thread.

If that doesn't help, please open as a new issue.

Thanks 🙂

jf37T

Since this morning I have not been able to log onto the Spotify Mac App, when I try I get a message saying that my account is not yet approved, even though my account is good and have been using it for several weeks now.

I can access Spotify on my Ipad however using my WIFI connection.

 

I often switch from the Imac to the Ipad and vice versa, and this is the first time there has been an issue.

 

How would I tell the Mac app to use WIFI instead of ethernet, if that has something to do with it.

Suggestions?

 

Mac OS 10.11.4