I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I've used different Wifi, I've uninstalled and reinstalled the app, restarted my phone and only in the latter two did I get it to work again, but that only works for a little bit and then I'm "in offline mode" again. Surprisingly, I can access all of my playlists and play any song on them with Wifi or mobile data connection. I also deleted my cache and have no playlists saved to my phone, and changed my storage to my SD Card. Still, my mobile Spotify app will not let me search anything or load any albums, artists, or songs, except for ones already in my playlists, which aren't even downloaded or saved to my phone. It's really frustrating to not be able to search songs, artists, or albums without having to restart my phone every hour or two. Keep in mind that every other app on my phone loads fine when connected to wifi.
Device: Samsung S8 Active
Operating System: Android 8.0.0
We really appreciate your patience so far. We're still looking into this, and are gathering info.
First of all, there's a new version of the app available for Android devices. We'd recommend performing a clean reinstall of the app following the stepshere (including removing any duplicate offline devices listed herebeforehand) to make sure you're on that latest version.
If, after that, you're still having troubles even when you're online, please check the following:
If you’re using a data connection, check you have enough data allowance and that your carrier settings are properly set up. Feel free to check with your mobile carrier.
If you're using WiFi, check a different WiFi connection.
Spotify is set as an exception for any battery-saving or cache-clearing apps.
If the issue persists after that, make sure to click +VOTE and let us know the following:
Your device and its operating system version/number
Spotify version you end up with
More specific info. Does this happen with both WiFi and mobile data? Is it only momentarily, or when you're located in a specific place? Is it never working and always shows that you're offline?
If you'd like, you can also post a screenshot with what you see when you're connected to a WiFi connection. You can also try the suggestion @kkingdanielxd posted: "If you have any AdBlocker installed on your device, try to disable it, restart your phone and open the Spotify app."
The more info and examples we get, the better. We'll keep you updated here as soon as we have news.