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Spotify shows "offline" even when connected to Wifi or mobile data

Submitted by on ‎2018-07-21 12:04 AM
Status: Fixed

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I've used different Wifi, I've uninstalled and reinstalled the app, restarted my phone and only in the latter two did I get it to work again, but that only works for a little bit and then I'm "in offline mode" again. Surprisingly, I can access all of my playlists and play any song on them with Wifi or mobile data connection. I also deleted my cache and have no playlists saved to my phone, and changed my storage to my SD Card. Still, my mobile Spotify app will not let me search anything or load any albums, artists, or songs, except for ones already in my playlists, which aren't even downloaded or saved to my phone. It's really frustrating to not be able to search songs, artists, or albums without having to restart my phone every hour or two. Keep in mind that every other app on my phone loads fine when connected to wifi.

 

Plan: Premium

Country: USA

Device: Samsung S8 Active

Operating System: Android 8.0.0

 

Hello!

 

There's a new version of the app available for Android devices. We'd recommend performing a clean reinstall of the app following the steps here (including removing any duplicate offline devices listed here beforehand) to make sure you're on that latest version. 

 

If, after that, you're still having troubles even when you're online, please check the following:

  • If you’re using a data connection, check you have enough data allowance and that your carrier settings are properly set up. Feel free to check with your mobile carrier.
  • If you're using WiFi, check a different WiFi connection. 
  • Spotify is set as an exception for any battery-saving or cache-clearing apps.
  • Offline Mode is turned off.

If this doesn't help, try to do a quick reinstallation using these instructions.

 

Hope it works for you all! Let us know if you have further questions.

 

Thanks!

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Comments
Alfredo
Roadie
2018-07-17 02:23 AM

Hey @Erica17nichole.

 

Could you send us the exact Spotify version installed on your device? Also, does navegating away from the Search tab and back to it help at all?

 

In the meantime, try using a different internet connection to see if it behaves the same.

 

Keep us posted.

0 Likes
Erica17nichole
Newbie
2018-07-18 01:32 AM

The exact version is:

8.4.62.490

 

Updated on:

July 11, 2018

 

Navigating away from the search screen and back to it doesn't seem to do anything. It will still give me the same "no offline results found" message. 

 

I've tried different internet connection during these passed few weeks and the issues still persist. 

0 Likes
Erika_O17
Newbie
2018-07-19 06:00 PM

I have the same problem! And have not been able to fix it 😞

asdzudcow
Visitor
2018-07-19 06:11 PM

Had same issue, reinstalling fixed it for me (idk for how long haha). 

0 Likes
Alfredo
Roadie
2018-07-20 04:41 AM

Thanks for getting back to us!

 

Let's try restarting your devices, just hold the power button and touch the restart option.

 

Also, please check your device for any antivirus or other apps that could be interfering with Spotify.

 

If possible, try using Spotify on a different Android phone to see if it behaves the same.

 

Keep us posted.

0 Likes
Alfredo
Roadie
2018-07-24 04:32 AM

Hey @Tomhanks.

 

Sorry to hear you're having so much trouble with this.

 

As this is happening even with other internet connections, I suggest checking for any apps that could be interfering with Spotify (e.g. antivirus or firewalls).

 

Also, if you have a different Android device, try logging in to it with your account to see if it behaves the same.

 

Keep us posted.

0 Likes
FriendlyPear
Newbie
2018-07-24 07:23 AM

Hi, 

I seeing the exact same thing on both my phones, OnePlus 3 and Samsung Galaxy A5, both running Android 8.

 

0 Likes
gilreathjw
Newbie
2018-07-24 05:02 PM

I'm also having this issue on Android Oreo (v8.0.0) on my Samsung Galaxy S7 (REV0.6) - I've never installed an antivirus or firewall program, and neither signing out/back in on Spotify, nor turning off/back on my Wi-Fi solves the issue.

0 Likes
ecrouch
Regular
2018-07-25 05:09 PM

My understanding of the "use celluar" option mentioned above is that by selecting "download using celluar", you are giving the Spotify app permission to download playlists, songs, etc, to the phone using cellular.  This doesn't effect normal streaming.  Spotify will stream music as long as it has wifi of cellular. 

22siyqdicbj7zvx
Casual Listener
2018-07-25 07:06 PM

I have this problem and several people in my office (both on android and iOS) also have this problem. A Force Close on the app and a restart fixed it for me, when that doesnt fix it, I restart my phone. This means I restart my phone several times a day, just for spotify.

These flaws are pushing me away from spotify, and I will be unsubscribing and moving to Google Play Music if this is not resolved soon.

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