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Spotify shows "offline" even when connected to Wifi or mobile data

Submitted by on ‎2018-07-21 12:04 AM
Status: Fixed

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I've used different Wifi, I've uninstalled and reinstalled the app, restarted my phone and only in the latter two did I get it to work again, but that only works for a little bit and then I'm "in offline mode" again. Surprisingly, I can access all of my playlists and play any song on them with Wifi or mobile data connection. I also deleted my cache and have no playlists saved to my phone, and changed my storage to my SD Card. Still, my mobile Spotify app will not let me search anything or load any albums, artists, or songs, except for ones already in my playlists, which aren't even downloaded or saved to my phone. It's really frustrating to not be able to search songs, artists, or albums without having to restart my phone every hour or two. Keep in mind that every other app on my phone loads fine when connected to wifi.

 

Plan: Premium

Country: USA

Device: Samsung S8 Active

Operating System: Android 8.0.0

 

Hello!

 

There's a new version of the app available for Android devices. We'd recommend performing a clean reinstall of the app following the steps here (including removing any duplicate offline devices listed here beforehand) to make sure you're on that latest version. 

 

If, after that, you're still having troubles even when you're online, please check the following:

  • If you’re using a data connection, check you have enough data allowance and that your carrier settings are properly set up. Feel free to check with your mobile carrier.
  • If you're using WiFi, check a different WiFi connection. 
  • Spotify is set as an exception for any battery-saving or cache-clearing apps.
  • Offline Mode is turned off.

If this doesn't help, try to do a quick reinstallation using these instructions.

 

Hope it works for you all! Let us know if you have further questions.

 

Thanks!

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Comments
Spongeloaf
Regular
2020-06-25 04:18 PM
So for me the problem was that my phone somehow decided that Spotify was
forbidden from using wifi in my android settings. I don't know how it
happened, and I certainly did not set it myself. To fix it, I went into
my app data usage settings on my android phone, and found two toggle
switches, one for wifi data usage, and one for cell data usage. Make
sure both toggles are set to allow Spotify to access wifi and cell data.
Good luck!
0 Likes
giuffrolo
Visitor
2020-08-14 12:50 PM

This is very frustrating.

 

I've used Spotify for years without any issue.

Starting from a couple of months ago, I started not being able to log in anymore with my account in any mobile Spotify (I tried in 3 different smartphones). On the last three months I used Spotify from web or started with alternative services on my smartphone, but now I started to investigate. In order, with my Huawei P10/Android 9:

  • I double checked my app authorization, including access to WiFi and Mobile traffic, without success: login is not allowed (you're offline).
  • I've disconnected the account from other devices... but, nothing.
  • I've cleaned the Spotify installation, removed it and reinstalled.

This is really frustrating. If someone has some additional input to provide, I will be happy to try.

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