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Spotify shows "offline" even when connected to Wifi or mobile data

Submitted by on ‎2018-07-21 12:04 AM
Status: Fixed

I have a Samsung s8 active and my Spotify account will tell me I'm in offline mode and won't search for songs or load albums, even though I'm not in offline mode and I am connected to Wifi. I've tried disconnecting from Wifi and using Mobile Data, I've used different Wifi, I've uninstalled and reinstalled the app, restarted my phone and only in the latter two did I get it to work again, but that only works for a little bit and then I'm "in offline mode" again. Surprisingly, I can access all of my playlists and play any song on them with Wifi or mobile data connection. I also deleted my cache and have no playlists saved to my phone, and changed my storage to my SD Card. Still, my mobile Spotify app will not let me search anything or load any albums, artists, or songs, except for ones already in my playlists, which aren't even downloaded or saved to my phone. It's really frustrating to not be able to search songs, artists, or albums without having to restart my phone every hour or two. Keep in mind that every other app on my phone loads fine when connected to wifi.

 

Plan: Premium

Country: USA

Device: Samsung S8 Active

Operating System: Android 8.0.0

 

Hello!

 

There's a new version of the app available for Android devices. We'd recommend performing a clean reinstall of the app following the steps here (including removing any duplicate offline devices listed here beforehand) to make sure you're on that latest version. 

 

If, after that, you're still having troubles even when you're online, please check the following:

  • If you’re using a data connection, check you have enough data allowance and that your carrier settings are properly set up. Feel free to check with your mobile carrier.
  • If you're using WiFi, check a different WiFi connection. 
  • Spotify is set as an exception for any battery-saving or cache-clearing apps.
  • Offline Mode is turned off.

If this doesn't help, try to do a quick reinstallation using these instructions.

 

Hope it works for you all! Let us know if you have further questions.

 

Thanks!

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Comments
Lulu254
Newbie
2018-07-26 05:23 AM

I have the exact same issue. I have galaxy 8plus. Using the latest version of spotify because I have reinstalled the app about 4 times in the past 4 days. This temporarily fixed it but it reverts to not being able to search or browse when.online. only shows downloaded music. I went through tech support twice. Reinstall clear cache andnothing. They even erased my profile but still no help. I love spotify but I too will be moving on till its fixed.

Screenshot_20180725-230155_Spotify.jpg
Screenshot_20180725-230215_Spotify.jpg
Screenshot_20180725-225324_Spotify.jpg
Lulu254
Newbie
2018-07-26 05:30 AM

I have this same issue. Restarting and reinstalling temporarily fixed it but this means doing it daily and it gets annoying and not worth it. It only happens on my mobile phone (galaxy 8plus). I even had my profile erased and got a new one today after reinstalling yet the problem persists..

0 Likes
Djordison
Casual Listener
2018-07-26 12:55 PM

I keep getting the same problems with my phone. In the last couple of weeks I have downloaded the app about 10 times to make sure I could search for music online again. It starts to annoy quite a bit to be honest. This is recent problem. I am a spotify-user for years now, but never had these kind of issues before. 

 

I am sure I have connection, it evens happens at home when I'm on wifi, and the latest version of the app installed. 

Pearlsam
Casual Listener
2018-07-27 02:03 AM

 Hi team,

 

I'm experiencing the same issue as the above posters. 

 

Phone: Samsung Galaxy Note 8

Android Version: 8.0.0

Samsung Experience Version: 9.0

Spotify Version: 8.4.63.584 armV7

 

Steps tried to fix issue:

 

I've uninstalled the Spotify App after clearing all data (And checking for any remaining files using a File Manager app). Removed my saved account using the website before reinstalling and logging back into the app. 

 

This solved my issue for around 24 hours before it started happening again.

 

Even though the app is telling me that it is offline due to a lack of internet connection, I can still access playlists that I have recently used but not downloaded for offline play. Song art still loads perfectly fine. Sometimes I can access Artist/Albums using the triple dot menu buttons (but not all of the time). 

 

This is a really big issue for me using the app. Since I pay for Youtube Red this issue is legitimately pushing me to move my music listening over to Google Music. I'd love to stay with Spotify but sadly if I can't have a functioning mobile app it's really hard to justify not making the switch. 

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Alfredo
Roadie
2018-07-27 03:26 AM

Hey folks!

 

Thanks for getting back to us with this info.

 

Do you have access to a different Spotify account to see if it behaves the same?

 

Also, have you reinstalled the app following these steps? If you have, I suggest power-cycling your Android devices before trying again.

 

Keep us posted.

0 Likes
oggeni
Regular
2018-07-27 03:54 AM

Same here on a galaxy S9+.

0 Likes
Arigoud
Music Fan
2018-07-27 08:41 AM

Pff. Again such a stupid bug.. you guys keep pushing people away, right!

OnePlus 3t

WiFi connected and working. app is not in offline mode. Searching for something I have not in a playlist yet, returns this error

FriendlyPear
Newbie
2018-07-27 08:44 AM
Yes tried reinstalling as suggested. App works briefly after that, but after restarting device or moving off WiFi it can not connect again.

I tried with a different account, and the problem persists, so must be device dependent.
0 Likes
user-removed
Not applicable
2018-07-27 09:47 AM

Hello!

 

Try restarting your app, if that doesn’t work, see if You’re in offline mode, if not, try using 4G to see if it works then.

 

Let me know how it goes

0 Likes
Lulu254
Newbie
2018-07-27 02:49 PM

Nope, temporary fix. Reverts in an hour or so

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