Announcements

Help Wizard

Step 1

NEXT STEP

Spotify stops after ads

Submitted by on ‎2016-09-04 02:40 AM
Status: Fixed
My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes. I've uninstalled and reinstalled but with no luck. Annoying. I love spotify but as of now it's closed.

Hey @zangerbob,

Sorry for the delay, and thanks for sending that info over.

 

We passed it on to our tech folks who have now fixed the issue. If you're still experiencing any hiccups, make sure you're using the lastest Spotify version by following the steps here: https://support.spotify.com/learn-more/faq/#!/article/reinstallation-of-spotify/.

Let us know how it goes 🙂

 

/L

See more ideas labeled with:
Comments
RayDelPizzo
Newbie
‎2018-04-23 06:36 PM

Similar thing happening here, but it's on the web player: ads just don't work at all and I have to refresh the page. This becomes especially annoying when using the spotify chrome extension.

0 Likes
Loisnadler
Newbie
‎2018-04-23 10:07 PM
I change to pandora!
0 Likes
Coz7
Newbie
‎2018-05-15 03:37 PM

This is happening to my spotify account. It gets to an ad and then freezes. I installed/reinstalled, checked for updates and it is still doing the same thing. Any advice?

0 Likes
Loisnadler
Newbie
‎2018-05-15 03:56 PM
Having same problem...I turn off device for a few moments.
0 Likes
NaumeSahoo
Newbie
‎2018-06-12 01:32 PM

Hello, 

I have the same problem. Spotify stops after ads, only some though, not all thank goodness. But still very annoying. I have to close the program and restart. I've already tried deleting it and reinstall the newest version. Is this some nasty trick to get people to buy Premium? Please help, I'm a poor student :')

 
 
0 Likes
NaumeSahoo
Newbie
‎2018-06-24 10:20 AM

Dear Spotify, 


My Spotify stops playing sometimes when it's actually saying there's an advertisement playing. When I click on a song to play when it happens, I get the notification "song will play after add". But nothing's playing! I have to close the program and start it up again for it to start playing songs again. I've already reinstalled the latest Spotify version. Is this some trick to get people off their asses every few minutes? Or get them to buy Premium? Please help me fix this, I'm a poor student.. :') 

ssmdt1
Casual Listener
‎2020-09-13 06:42 PM

404 page not found ... not working very well at all!

0 Likes
ssmdt1
Casual Listener
‎2020-09-13 09:27 PM

Well it's back...one song maybe four on a serious roll then......song will play after ad NOPE.

Sometimes the ad actualy plays, most often it doesn't..just locks up..stops !?!!

Worked absolutley flawless last week..now this!

C'mon man gotta hear....you know....that thing!

0 Likes
Icecreammafia
Casual Listener
‎2023-01-14 09:55 AM

Still ongoing with the web player.

0 Likes

Related Issues