Help Wizard

Step 1


Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

Hey folks,


We really appreciate your understanding and cooperation while our teams were working on a fix! 


We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.


If you're still having trouble, make sure to post a new thread in the relevant help board here.




Hey folks, 


Thanks for all your replies and for the info shared.


We really appreciate the time you took to report this behavior to us. In this case, keep in mind we'll need all the details requested above so we can forward all that important info to the right team.


You can find the details we'll need you to send us in the pin message at the top of the thread. If you already sent us some of them, no worries; just send the remaining ones.


It'd be really helpful if you sent us a video recording of this behavior. You can attach it in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.


Keep us in the loop!


This issue was fixed where I posted earlier.


delete app

restart iphone

reinstall app


I have the same problem 

Spotify app not loading on new iOS 16.3.1 update

Same here... Pretty annoying and seems like a lot of ppl phase this issue. I think the eng team should focus on this.
I have never thought to change from spotify to apple music but this issue is pretty easy to reproduce, and mainly the application is unusable. 


I have the same issue 


I’ve had this issue all week since updating to iOS 16.3.1 on my iPhone 14 Pro. Finally after multiple attempts at deleting app and app data, restarting phone, downloading app and booting on and off wifi, I was finally able to get passed the loading screen while off wifi just a few minutes ago.


The Spotify engineers should definitely look into this.


Same issue. 


iOS 16.3.1 on my iPhone 14


I've updated the app, deleted the app and reinstalled it. I've restarted my phone. I still can't get past the logo screen.


Thx! Worked

the restart in between is key

ios 16.3.1

Spotify 8.8.10


Same problem here. After updating to iOS 16.3.1 on my iphone 14 pro, Spotify doesn't start. It is stuck on the launch screen. Uninstalling and reinstalling the app doesn't fix it.