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Spotify stuck on logo screen on iOS

Submitted by Moderator on ‎2023-03-10 02:36 PM
Status: Fixed

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

Hey folks,

 

We really appreciate your understanding and cooperation while our teams were working on a fix! 

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

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Comments
Eni
Moderator
Moderator
2023-01-28 11:07 PM

Hey folks, 

 

Thanks for getting in touch about this here in the Community. 

 

Would you mind checking if the same happens while using a different internet connection?

 

If so, we'd recommend performing a clean reinstall of the app on your phones by following these specific steps. 

 

Lastly, we'd like to know if this started happening after a specific event such as an update. 

 

We'll be on the lookout.

0 Likes
soul_jess08
Newbie
2023-01-29 03:27 AM

Same issue here since mid last week, iPhone 14 iOS 16.3, completed iPhone update, Spotify app update, uninstalled and reinstalled Spotify twice, tried to access app on at least two different wi-fi connections and using mobile data with no difference app is just stuck on Spotify logo like the image above

Alex
Spotify Legend
2023-01-30 10:03 AM

Hi folks,

 

Thanks for the reports.

 

Can you please let us know what version of the Spotify app you're currently running. 

 

You should be able to see the version from your phone's app settings.

 

Cheers.

0 Likes
soul_jess08
Newbie
2023-01-30 12:07 PM

8.8.4 but just updating to 8.8.5 so fingers crossed this new update fixes the issue 

soul_jess08
Newbie
2023-01-30 12:11 PM

Just completed the update to 8.8.5 still the same issue stuck on this app 

0A16FD76-3BDB-43B0-BEEC-9F1F3A52B65D.png

 

Alex1491
Visitor
2023-01-30 01:32 PM

iPhone 14 Pro on v16.3

Spotify app V8.8.5

 

Sporty won't open and is stuck on the logo. Deleted, cleared caches, restarted phone. Nothing works

alexsteninge
Newbie
2023-01-30 02:34 PM

Same issue. iPhone 14 pro + iOS 16.3 + update from today 30-01-2023 (v8.8.5)

0 Likes
alexsteninge
Newbie
2023-01-30 02:38 PM

Same issue. iPhone 14 pro + iOS 16.3 + 8.8.5. I tried uninstalling - and tried both 5G and Wifi. Nothing is happening. I see the same image as above

0 Likes
questobjective
Newbie
2023-01-31 11:05 AM

Issue still exists. Running iPhone 14 Pro with iOS 16.3. Can’t see Spotify version since the app won’t open. I tried a clean install, two different WiFi networks and mobile data.

alexsteninge
Newbie
2023-01-31 11:13 AM

You can see the version in App Store if you search out Spotify. I tried the one idea explained above of removing, powering the phone off completely, powering up, adding Spotify again. And it worked. Not sure what the right reaction to that is

0 Likes

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