Spotify stuttering when playing songs (PC)

[zuben]

Very similar to this thread:

https://community.spotify.com/t5/Ongoing-Issues/Spotify-stuttering-when-playing-songs-PC/idi-p/14155...

But the mods seems to have taken the issue as closed, so I decided to open my own.

My post in the stated thread:

"I'm having the same problem.

It started about a month ago, happens exclusively on my Windows 10 machine every 30min~1h while I have the game "Dota 2" open.

I have tried reinstalling, following the instructions stated here more than once.

EDIT: Was doing some more tests and it seems that my Spotify suffers from this bug even when it's only being run alongside Google Chrome.

Any suggestions? This seems like a very silly bug, if you ask me."

[Alejandro_C]

Hey @zuben, welcome to the Community!

Can you let us know if you experience the same issue if you use a different account?

Keep us posted.

[zuben]

Hey @Alejandro_C, thanks.

Yes, I have the same issue using a different account.

[FabianS_Bogota]

Thanks @zuben.

Let us know your exact operating system and Spotify version. Also, are you using a WiFi or Ethernet connection? If possible, can you try both and let us know if it makes any difference?

We'll see what we can do for you.

[zuben]

Spotify Version: 1.0.38.171.g5e1cd7b2

Operating System: Microsoft Windows 10 Pro 

Version: 10.0.14393 Build 14393

X86-based PC

My OS is also in portuguese, if it matters.

I can use ethernet exclusively in this computer.

Alright, waiting on your return.

[Alejandro_C]

Thanks for getting back to us!

We'd recommend following these clean reinstallations steps: 

1. Ensure that the Spotify program is not running. Go to the Windows tray bar (by the clock) and look for the green Spotify icon with black radio waves. If it is in the tray bar, right click it and choose "Exit". 
2. Next, click Start, then click My Computer. 
3. A Windows Explorer window will appear. In the "Path" field (to the left of the Search field), type in "%appdata%" (no quotes) and press Enter. Windows will take you to a directory similar to C:\Users\YOUR-USER-NAME\AppData\Roaming. 
4. Scroll through the list of folders and look for the Spotify folder. Left click the Spotify folder to select it, then right click over top of it and select Delete. This will send the Spotify folder to the Recycle bin. Once it's in the Recycle Bin, it can no longer be executed. You can now permanently delete the Spotify folder. 
5. To delete Spotify from the Recycle Bin, go to the Recycle Bin on the desktop, right click it, and select Empty Recycle Bin.
6. Download Spotify.

Let us know it this helps. 

[zuben]

I tried it before, tried it again. Nothing changed.

[FabianS_Bogota]

Thanks for trying it @zuben!

Just to confirm, this only happens when having open Dota 2 and/or Google Chrome? Let us know the processor in your PC and how much RAM you have available.

You can also try disabling the hardware acceleration in the app over at Settings > Compatibility > Enable hardware acceleration. Finally, try closing all other apps and let us know if the same occurs.

Keep us posted.

[zuben]

@FabianS_Bogota The problem occurs no matter what program I have running. I have already tried disabling hardware acceleration.

Processor: i5-3450 CPU @ 3.10GHz 3.50GHz

RAM: 8GB

I can run Witcher 3 in high settings, so I hardly think this would be a problem with my PC's performance.

[EstefanyA_Bog]

Thanks for the extra info @zuben!

Just to make sure, can you check if the same happens when you use your account on another computer? 

Keep us in the loop.

[JuanSebastian]

Hey @zuben!

We're closing this thread as we never received an answer from you. If you're still having the same issue, just give us a shout.

All the best 😃