Static when playing from vizio sound bar

[cnettles]

PLEASE HELP! Having a party tomorrow. We use our iphone 7 to log on to spotify and play the music via googlecast built into our Vizio soundbar. Certain sounds play slow and or have TERRIBLE static. Please please help!

[greg2313]

@frappes odd, I have the exact same setup as you, but my cast rarely works without power cycling. Other than spotify it worked fine before the 1.0.2.4 update. (When it does work, Spotify works fine)

[Melody]

Hey folks!

Thanks for the info, we really appreciate it.

We've reported this directly onto the right team here.

If you're seeing any other changes in the meantime, be sure to let us know :)

Best,

/M

[jctusa7]

Latest update to my VIZIO soundbar, firmware version 1037 has fixed this issue 

[Chris]

Thanks for letting us know, @jctusa7!

[Chris]

Hey folks! 

Thanks for bearing with us. It looks like updating to the latest VIZIO soundbar firmware version could solve the issue. 

If anyone's still having trouble after updating, let us know the following:

Spotify version
Vizion firmware version

We'll look into it.

/E

[Juventas]

I have a SB3830-D0 and experienced the same issues.  Here's what you need to know about firmware:

• 1015 = good
• 1036 = bad
• 1037 = good

The ridiculous part is their website still only has the 1015 firmware.  If you contact their technical support, they will tell you 1015 is the newest firmware, and won't believe you if you tell them you have something newer. 

Basically, we know more about their firmware than Vizio's support does.  Lol.

[Chris]

Hey, @Juventas! Could you confirm for us that the newest Vizio firmware version solved the issue for you too?

[Juventas]

Hi @Chris__s, good = solved the issue, so yes.  However, if you're not getting the update automatically, you can't update it manually because their website doesn't have 1037.

[Chris]

Hey everone, 

Good news! It looks like the latest VIZIO soundbar firmware update has solved this issue.

Thanks for bearing with us :)