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Stations App Update

Status: Fixed

I have just install the Stations App, keep getting the screen as per image. When I press update, goes to the download screen for Spotify.  Am I misisng something?

 

I have uninstalled apps (Spotify and Stations App)

Cold restarted phone (XS Max)

 

IMG_1768.jpg

 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!

Comments
bo_hopkins

When I update the Stations App it defaults to Spotify App (in the App Store). Why am I having trouble accessing Stations? Just started today (9-18).

 

Plan

Premium

USA

 

Device

iPhone7+

bo_hopkins

Just started for me today. No idea what happened!!

wadsworthe

Just did another unintsall and install.  Working now.

bo_hopkins

thanks for the update! will try.

bo_hopkins

working. thank goodness. i was going to be very unhappy if they killed it or something. i'm addicted.

 

i apprecite the update!!!

 

thx

wadsworthe
Same here. Just getting used to it 🙂
Loxer

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

I'd also suggest updating to iOS 13.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Katerina
Status changed to: Under investigation

Hey there folks,

 

We really appreciate taking the time to report seeing this issue in the Spotify Stations app. We've passed this on to the right teams and they'll be looking into it.

 

If you're experiencing this issue, we'd first recommend performing a reinstallation of the app as well as restarting your devices. You can also make sure that your device is running the latest OS version available.

 

If it persists after that, make sure to add your +VOTE and leave a comment with the following details (if you haven't already):

  • Your device and its OS version
  • Version of Spotify Stations
  • Version of the Spotify app
  • Does the issue occur on a different device? If so, make sure to include the above details for that device as well.

We'll be keeping an eye out for your replies. We'd also suggest subscribing to this thread to stay updated on any news we have.

Peter
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!