Stop streaming

Status: Closed
Music stops when moving, like on the bus or a car but doesn't pause it, Just stop streaming and doesn't start again by it self, you have to open the app, push pause and play again. Conection is ok, don't know why this happens. Am i the only one with this problem?

Hey there, @Rogarciamorales!

 

As we've not heard back from you, we're going to close this one up now.

If the issue persists however, do give us a shout in a new thread.

 

In the meantime, it's worth:
- Removing your offline tracks here: https://www.spotify.com/account/offline-devices/
This will mean re-syncing your offline tunes, but should rule out this being a cache issue

- Check you don't have any battery-optimisation settings switched on in your device's Settings

- Check that if you have any cache-clearing, battery-saving, or force-quitting apps downloaded, they're not interfering with things.

 

Many thanks,

/M

Comments
SergioDavid
Status changed to: Need more info

Hey @Rogarciamorales, welcome to the Community!

 

What device, operating system, and Spotify version are you using? Also, how long has this been happening? Does this happen on both mobile data and WiFi?

 

We'll see what we can suggest once we have this info 🙂

Melody
Status changed to: Closed

Hey there, @Rogarciamorales!

 

As we've not heard back from you, we're going to close this one up now.

If the issue persists however, do give us a shout in a new thread.

 

In the meantime, it's worth:
- Removing your offline tracks here: https://www.spotify.com/account/offline-devices/
This will mean re-syncing your offline tunes, but should rule out this being a cache issue

- Check you don't have any battery-optimisation settings switched on in your device's Settings

- Check that if you have any cache-clearing, battery-saving, or force-quitting apps downloaded, they're not interfering with things.

 

Many thanks,

/M