Help Wizard

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Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.

Hey folks,


Thank you for reporting this issue to us.


We just wanted to let you know that we've looked into this thoroughly and it seems to be a matter of content availability, which we do not have direct control of.


We'll mark this as NRN as we cannot change this on our own, but our teams have reached out to the distributor of the content and will work together to hopefully find a solution in the future


Thanks again!

The issue isn't about sound quality but a high pitched buzzing noise which occurs over the track of the song. I've already tried to adjust the audio quality from low to very high but the issue still persists.
same problem; noticed it when I played playing with fire; happens on both my iPad and windows laptop

Adjust the equalizer


Hi it seems it happens to many people, it’s weird because in the first songs i heard that weird sounds were As If It’s Your Last, Playing With Fire, Boombayah, Whistle and NOW is DDU-DU DDU-DU, Forever Young and Kill This Love that sounds are kind like annoying and i check in all my devices and i still hearing that sounds, please guys fix this. it’s weird because this isn’t happen with everyone just to many people. 


Hey @julioruiz12


Thanks for posting - we’re here to help!        

Could you confirm if you can still hear this sound after running a clean reinstall of Spotify on all your devices? We recommend this step since it'll get you the latest app version with all necessary updates. 


If you still observe this after a clean reinstall you can report this to the relevant Spotify team. Check out this help page on how to report the issue you've spotted. 


Hope this helps. Keep us posted.  


I've been having the same issue recently. Did you ever find a fix?


Hey @Telesto ,


Thanks for reaching out to the Community with this one.


Could you try logging out and back in to your account two times in a row? This prompts a resync with our servers. If that doesn't fix things, it's possible that some of the app files have gotten damaged. This is usually resolved by performing a clean reinstall using these ​​​​​​​steps. They are more thorough and make sure that no leftover files remain.


Hope this helps. Keep us posted on how it goes.


Hey @Mihail,


Thank you for trying to help me.


Unfortunately, none of these solutions fixed the problem. 

Status changed to: Under investigation

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.


If you're experiencing this, we'd first recommend going through the following steps:

  • (Mobile) Clearing the cache in the app Settings 
  • Resetting your router and trying a different internet network
  • Deleting and reinstalling the app (use the exact steps here)
  • Rebooting your device (turning it off and back on again after the reinstall)
  • Making sure that you're running the latest firmware on your device
  • Checking your available storage and clearing up space on your device (here are some tips) 

If that doesn't fix things, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.


Could you also make sure to provide us with the following info, if you haven’t already:

  • List of devices and their OS version this is happening on
  • exact Spotify version
  • Troubleshooting done
  • Does it happen with multiple songs? Please add the  Spotify URI's of the affected songs
  • If it's possible, a video or audio recording of the sound on affected devices.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.


All the songs from this album have this issue for me: 
All these songs as well:

I've also done pretty much all the troubleshooting I can from my side, it seems like it's a problem on spotify's side of things. It also only happens on the desktop app for me. This is the version I'm using: (Microsoft Store-version)