Student Discount verification not working

[MaryS]

Updated 4/23/2017

Hello everyone,

We are seeing a lot of reports that the student discount verification is not working. 

There are two issues related to this:

1. The student discount page is not directing users to their school's login portal. This is the message they're receiving.

2. Students are getting a “You have already redeemed this offer” message when trying to sign up for the student discount after being verified by SheerID.

We're still looking into this, as soon as we have news, we'll let everyone know here.

In the meantime, please try these steps:

1. Try basic troubleshooting (i.e. clear browser's cache/cookies, try using an incognito/private window, different browser)
2. Try on another device.

3.  Make sure pop-up is enabled.
3. Check and make sure that you dont have any other accounts.

[snke]

We are waiting for you...meanwhile, spotify has charged us €5

EDIT: i mean (now i solved with another browser) 10€ and not 5

[kicket]

Irish user, seems to be fixed with new ui

[Bittencourt]

Any news for Brazillian students?

[fercho-9113]

Se me realizo el cobro a mi tarjeta y luego de un tiempo el servicio no ha sido activado, quisiera saber que pasa o si me devuelven mi dinero o me dan algun codigo para canjear o cual seria el paso a seguir 

[LucasABC]

 So, what i do? the payment has been done, and i'm still with free accoun

[Jack]

Hi all!

We appreciate all your reports. We’re aware that a few people have recently been experiencing this when attempting to verify themselves for the student discount.

Regardless of whether or not you’ve already tried another device with an incognito window, we’d recommend reaching out to us directly. You can contact us here or reach out to us via Twitter.

We’ll be able to assist you further and take a look backstage.

Thanks!