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[Subscription] Hulu cancelled after payment details updated

Submitted by on ‎2019-12-06 03:24 PM
Status: Fixed

Hey folks,

 

We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.

 

The right folks are aware of this and are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

We’ll keep you posted and let you know as soon as we have any updates on this.

Thanks!

Thanks for your patience while we looked into this.


This should now be fixed!

If you were affected by this issue you can reach out to Customer Support here.

See more ideas labeled with:
Comments
Peter
Spotify Legend
2019-12-06 04:25 PM
Status changed to: Under investigation

(see the original post for the latest info)

0 Likes
Peter
Spotify Legend
2019-12-10 04:00 PM
Status changed to: Fixed

Thanks for your patience while we looked into this.


This should now be fixed!

If you were affected by this issue you can reach out to Customer Support here.

0 Likes
Peter
Spotify Legend
2019-12-10 04:01 PM

Hey folks,

 

Thanks for your patience while we looked into this.


This should now be fixed!

If you were affected by this issue you can reach out to Customer Support here.

Thanks!

0 Likes
Angenna305
Newbie
2020-02-17 04:00 AM

I am having this issue. I just got a new card in the mail and I forgot to update my info and when I did I got charged $9.99 for only Spotify and not Hulu & I had both before.

Angenna305
Newbie
2020-02-17 04:01 AM

I am having this issue. I just got a new card in the mail and I forgot to update my info and when I did I got charged $9.99 for only Spotify and not Hulu & I had both before.

orpheus666
Newbie
2020-03-06 12:04 AM

I just got a notification that my hulu has been canceled! How do I get this fixed?

kdunevant2
Visitor
2020-03-17 04:35 AM

The status says fixed but I do not see how? My card got stolen so I had to cancel my card and get a new one. My payment failed and when I went to repay, Hulu with Spotify was not an option. If you were already enrolled, how do you get Hulu back? I cannot get in contact with anyone due to Coronavirus and was wondering how this issue was fixed?

nfoutz
Visitor
2020-03-17 05:29 AM

I'm having the same problem. I'd like the hulu back please. All I did was update my payment info on spotify and then hulu canceled.

0 Likes
kaldora
Visitor
2020-03-20 11:32 PM

Hi! Also ran into the same problem. I renewed my spotify subscription today and realized I no longer have access to Hulu. I wish I would have received a notice that my annual subscription was close to ending so that I could have prepared for it. Would love to get Hulu back!

0 Likes
Mayaguezano7
Visitor
2020-03-21 09:36 PM

I'm having the same issue. Can someone please explain how to fix this 

0 Likes

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