Announcements

[Subscription] Unable to redeem Flipkart India-Partner offer

Plan

On Free now. Trying to activate 6 Months Premium Trial Offer

Country

India

 

Device

Redmi K20 Pro

Operating System

Android 11

 

My Question or Issue

I was trying to activate 6 Months Free Premium offer from Flipkart (https://www.spotify.com/in/claim/flipkart-6m/) , I went to the page and did provide my card details and confirmed with OTP. It got charged for even 80 INR (is supposed to be FREE). After making the payment, I got some sort of error message "Something went wrong. Try again, or get help." in Spotify confirmation page. After waiting for sometime I tried the same process, but now I got another message as "It looks like you've taken a trial before, which means you aren't eligible for this offer. But you can still get Spotify Premium". I never used Spotify Premium. I have even checked Receipts page and didn't find anything there as well. Please help me to activate the offer

 

Update on 25/Nov/2020: I have retried today with the same link and now I got the 6 Months trial. I also got the refund of the payments as well

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! As this offer is only available for users who never had Premium before (on your current or another account; more info on that here), everything should work fine now if you meet that eligibility criteria. 

 

Make sure you have cleared the cache and cookies on your browser and double check that you are using a credit card that is allowed for recurring payments, when you sign up for the offer.

 

Note: In case you haven't received a code, you should contact Flipkart for further assistance.

 

If you're still having trouble we recommend you first go through the steps in this support article and if the issue persists, start a new topic in the relevant help board here.

Thanks!

Comments
Newbie
same here

I tried some 15 times and all the times even 2 rs gets debited, it says something went wrong
Casual Listener
Response from SpotifyCares on twitter:
"Hey there! Our developers are on the case as we speak. Hopefully we'll have a fix soon."
Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

Thanks for reporting this to us!

 

We can confirm the right team is aware of this and they're looking into it. If you’re experiencing this issue, make sure to add your +VOTE and Subscribe to this thread so that you'll be notified as soon as there are any updates.

 

Keep in mind that this offer is only available for users who never had Premium (on your current or another account) before. More info on that here.

 

It's also important to make sure that you are using a credit card that is allowed for recurring payments, when you sign up for the offer.

 

Note: In case you haven't received a code, you should contact Flipkart for further assistance.

 

Cheers!

Visitor

Same thing happened with me,I got credited rs 2(for now only rs 2 has been charged )but I don't know coz I tried 3-4 times and still I haven't become premium member

Visitor

Even I am facing the same issue, paid token amount twice but premium subscription not started, looks like I have fallen in some vicious circle while redeeming the flipkart code. Team spotify is taking unusual long time to resolve this issue. 

Visitor

Any further updates on this issue, it has been quite long. 

Newbie

Surprisingly this issue persists for more than a year now. I tried getting the free premium last year as well and had a complaint registered but it's still not fixed. I am surprised it is still long overdue.

Newbie

Same Here.

I tried thrice where payment got deducted but Flipkart 6 month subscription is not yet activated.

Awaiting the solve from Spotify special team who is investigating this issue as confirmed by support team.

 

Moderator
Moderator

Hey folks,

 

We're still looking into this one - we'll let you know as soon as we have more info.

 

Cheers!

Visitor

I have redeemed the Flipkart coupon and the money of 2rs got debited a couple of times and got errors. No response from Flipkart.