Terrible performance after lastest update for Windows Phone!

Spotify has been updated to a much better interface, but the problem is that this new interface made it almost impossible to use. The app takes almost 1 minute to open if connected and 30 seconds in offline mode. And while navigating throught the playlists, it takes a long time for them to load. When playing, eventually the track stutters like a scratched CD. Before this update, the app used to load a lot faster and the songs flow perfectly. Please address this issue, I cannot wait up to 2 minutes or more to get my songs playing and the stutters are annoying. I am running Spotify on WP10 on Lumia 640XL, I believe I have enough hardware to get this app running without performance issues.

Hello everyone. We have some news to share while we mark this as 'Case Closed'. 

 

Spotify for Windows Phone has been placed into maintenance mode. We’ll only be making critical security updates to the current Spotify app and won’t be releasing any new features or improving support for old devices going forward. 
 
For now, you can continue using the current version of Spotify on previously supported Windows Phones, and it will remain available for download via the Windows Store. 
 
We’ll continue to work closely with Microsoft to ensure the best experience on Windows platforms and are constantly evaluating the most effective path going forward.

 

 

Comments
loamcilantro
Casual Listener

After many happy months of use, I am now having a similar issue when using Connect to my Anthem MRX 720 receiver.  The playback is slowed down with gaps and much pop and hiss.  The reciever works perfectly on HDMI with Tivo and Panasonic TV.  I did reinstall the latest IOS version of Spotify with the same result.

Bishop555
Newbie

I used to have a lumia 1020 and would experience constant stutter or hiccup in while using Bluetooth in the car, this would be exacerbated when using nav or receive text messages after 5-10 minutes. I thought upgrading to a newer phone would alleviate this and still have the same issue. I now have a hp elite x3. I do not have this issue with a Samsung s5

Jim
Spotify Legend

Hey and Happy New Year to you all!

 

Our tech teams are still investigating this issue backstage and we hope to have some news to share soon. Thanks again for your patience and bearing with us.

In the meantime, please make sure you're rocking the latest versions of the Windows operating system and Spotify.

 

Cheers.

Lee
Spotify
Spotify

Hey all!

 

Thanks for bearing with us. We don't have any updates on this right now. Our devs are still working on this. 

 

We'll let you know as soon as we have any news.

 

Lee

Rorey
Spotify
Spotify
Status changed to: Closed

Hello everyone. We have some news to share while we mark this as 'Case Closed'. 

 

Spotify for Windows Phone has been placed into maintenance mode. We’ll only be making critical security updates to the current Spotify app and won’t be releasing any new features or improving support for old devices going forward. 
 
For now, you can continue using the current version of Spotify on previously supported Windows Phones, and it will remain available for download via the Windows Store. 
 
We’ll continue to work closely with Microsoft to ensure the best experience on Windows platforms and are constantly evaluating the most effective path going forward.

 

 

acl
Regular

Case closed?

 

At least it's a final sign of honesty - Spotify for Win10 Mobile has clearly been in 'maintenance mode' for at least 18 months, with no perceivable improvement.

 

Before you Spotify chaps sail off into your paidd-for-by-W10-users sunset, do remember that Windows occupies something like 1.4% of the mobile market - sounds small perhaps, but not when you consider iOS itself is under 30%. Globally, 1.4% is a pretty big number, but clearly way too small for Spotify's short-sightedness.

 

If anything, Spotify's inability to produce a Windows UWP - particulalry with ARM convergence a certainty - only seems to point at a tech shortfall and a blindness we'll hope doesn't extend to other areas of the company. With so many competitors out there, it's no time to get blasé. The public are a very fickle bunch and all us dumb W10 Mobile users - who adhere to the platform because it is, let's be frank, rather better than the archaic mess of iOS or Android - will be elsewhere. Let's hope when UWP becomes ubiquitous and Surface the platform to have, you'll remember this day and your own fatal lack of vision.

 

See you Spotters

cybernouris
Newbie

As a subscriber who pays for the  service, I find this lack of support, either by fixing the horrible mess of the current app or by making a new UWP app, rather short-sighted and almost a thieving attempt.

 

While anyone can argue that us W10M users are still free to use the service on our PCs and other platforms, not all of us do that and some of us probably paid the service to use it from their phones...

 

And no, using the current app is not a choice, half of the time I need to restart the phone to make it work. You guys will probably see some unsubscribes coming your way, but I guess it amounts to less cost than making a valid app, so it will be the better option for you. You can attack such an issue with the customer in mind or not. It's a pity Spotify has come to such low standards as a company...

deiruch
Newbie

The ability to use Spotify on my W10 phone was a major reason to subscribe. I always hoped that you'd fix the broken app soon... 😞

anthonws
Newbie

Does Spotify developers even know the difference between Windows Phone and Windows Mobile? LOL!

 

The OP complaint about Windows 10 Mobile and not Windows Phone 8.1!!!!

 

Or is this a new statement from Spotify, implying that even the Windows 10 Mobile app is now in maitenance mode?

 

If yes, please be so kind and inform your W10M users. Is either that, or I will fill a complaint due to fraudulent service!

 

App doesn't start properly (cannot start audio service), and when it does, it's either stuck/hanged, or loading and loading, or thinks it's offline even if Wifi and LTE are enabled.

 

Basically, you have an app in the Windows Store, that doesn't work, but still you are receiving money from customers to get the Premium service.

rocky4got10
Newbie

SHAME. The most important streaming service of music cuts a whole OS. I hope nobody of the Windows community will pay for it anymore.

I suggest switching to Deezer, that has a good UWP since last year or Napster as well.

What Spotify is doing is really outrageous. People have paid and keep on paying for it and its service is dramatically the worst.

Windows 10 offers a lot of ways to create new apps (UWP) or porting from other OSs (Facebook, for example, did it...even if its app is really bad). Moreover UWPs are not only for Mobile, but can contribute to create a better service on desktop, on Xbox and on other platforms (Continuum, Surface Hub, HoloLens!).

At least you shold offer a premium account FOR FREE to all the people who don't have the support that iOS and Android users have.

Spotify Premium for free on Windows 10 Mobile is the only way you can apologize for this disrispectful thing you're doing to us. Even if you'd obviously prefer a new better app.

dis