There is a different user connected to my accoun that changes songs

Hi, 

 

There is a different user connected to my accoun that changes songs. I am listening to my music and suddenly the songs changes and/or the device where the music is being played changes. It has happend to me before.

 

I do not share my account with anybody (and i do not have friend who listen to Reggaeton like this person does) so it should be kind of a hacking or a mixing between accounts or something.

 

See the picture below, where the user has changed the device to her ipad and i cannot listen to music because we are fighting to get control of the account. Very annoying. 

 

Please fix it or I will change to apple music instead. 

otheUser.PNG

 

Hey @horazal! Welcome to the Spotify Community!

It sounds like someone else might be using your account. The steps from this article should help, could you give them a shot? Let me know how you get on.

Thanks and have an awesome day! 🙂

Status: Not An Issue
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Rock Star 16
Rock Star 16
Status changed to: Not An Issue

Hey @horazal! Welcome to the Spotify Community!

It sounds like someone else might be using your account. The steps from this article should help, could you give them a shot? Let me know how you get on.

Thanks and have an awesome day! 🙂

horazal
Casual Listener

No, it was someone not related to me. I had to change the password and it didn’t happened again. Thanks for nothing.