I recenty got a new Galaxy Watch Active 2. In the Spotify app on the watch, I downloaded playlists to listen to in offline mode while running. However, even in offline mode I got the error message "Unable to play. Please check your connection."
I therefore uninstalled and reinstalled Spotify on my watch, re-downloaded the playlists, switched off my phone bluetooth, turned on offline mode in Spotify, and activated airplane mode on the watch itself, and it worked! Once.
The second time I tried to do the same thing (phone bluetooth off, Spotify in offline mode, watch in airplane mode), I got the same error message. The only thing that appeared to work was to again uninstall and reinstall Spotify, and re-download the playlists. As you can imagine, I don't want to have to be doing this every time I want to use Spotify offline!
It seems that as soon as I connect the watch with the phone, Spotify automatically looks for a connection - regardless of whether offline mode in the Spotify app is activated or not.
Has anyone else had this problem?
This issue has been active for some time now and we’ve decided it’s best to mark it as Not Right Now.
We’ve passed several reports regarding the Galaxy Active 2 watch and issues with the newer Tizen versions on to Samsung and have been working with them to find resolutions.
We hope that we’ll be able to provide some positive updates in the future, but as this involves a third party, we cannot provide a timeline or a guaranteed outcome.