Free and/or Premium
Samsung Smart TV (model number UN50MU630DF)
Samsung Tizen (version 1290)
Samsung Smart TV / Tizen app version 1.7.2
My Question or Issue
The gain in the Samsung Tizen Spotify app is much too high, causing both digital distortion and way-too-loud playback. Audio played through the Tizen app sounds simply awful, rendering the app useless. (Other apps on the same TV have perfect audio, both in terms of distortion and general loudness.)
Here are two threads about this issue, both from 2017:
It's disappointing that this problem persists in 2021! Is this not an issue with a simple fix - just reduce the in-app gain? Or perhaps add an in-app option to adjust the gain?
Thank you for reporting this issue to us.
We just wanted to let you know that the right folks are looking into this.
We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.