Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played more than once or twice. Help?

Hey folks,

 

Thanks for providing feedback on this.

 

This can happen for a number of reasons. We'll make sure to pass your feedback on for future campaigns.

 

Thanks again!

 

 

Comments
canaykas

Same problem. None of my top 5 songs are in the 2018 playlist.

canaykas

Can't be true because in that case they couldn't know your top 5 list.

sars_

I'm experiencing the exact same issue -- none of my top 5 songs from the online Wrapped widget (which I believe to be correct) are actually on my playlist. I can also count about 10 other songs that I know would be on my playlist that are missing. I'm so sad, because I look forward to this every year and Spotify is one of my favorite companies. I hope they can give us a way to recalculate it!

jesse101969

My playlist almost entirely consists of stuff I haven't listened to since January. The rest is all either random bits of standup or soundtracks I barely listen to.

gcush

Having the exact same issue as you, sounds like others are making posts similar to this. Would love for Spotify to fix this in some way shape or form.

gcush

Chiming in here too, my Top 5 songs are not even on my Top 100 playlist. Completely random order of songs and all over the place. Top 100 has songs that aren't even on any of my playlists. I've never had this issue with past years and this is always a feature I look forward to. Hope Spotify can fix this ASAP.

mgrado2222

Yeah I'm having the same exact problem.  I contacted Spotify Cares on Twitter and they took hours to respond and then didn't help. They said they would "pass the information along" which is a bummer because that sounds like they aren't sure how to fix the issue. 

Axgk

They have to work on this im having the same problem

jamado

Mine is doing the same thing. None of the Top-5 are in, and almost the entire playlist consists of music from artists I listen to a lot, but "meh" songs by them, or music I haven't listened to much, if at all, slanted heavily towards the beginning of the year. Something is definitely wrong.

11124697296

more than half my 2018 playlist ive never heard of.... and it doesnt match my top songs from online. very dissapointed. starting to think someone else has been using my account bc i dont recognise most of the songs