Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Top Songs Playlist Doesn’t Have My Top 5?

Love the 2018 Wrapped feature, but my top 100 songs doesn’t have my top 5 from Wrapped, and has several songs that I’ve hardly ever listened to. I listed to Spotify for 77000 minutes this year, so there had to have been 100 songs that I have played more than once or twice. Help?

Hey folks,


Thanks for providing feedback on this.


This can happen for a number of reasons. We'll make sure to pass your feedback on for future campaigns.


Thanks again!




Still true for best of 2019! Maybe you guys overcomplicated this... surely just a case of ranking songs by playtime/count during a year and returning the top 100!? Also, why cant we just have a custom playlist feature where we can get top songs/artists/albums/etc over a given time period? This would be much better imo.


I have a related problem. There was a playlist called Your Top Songs 2021. I started to play it today and there were MANY songs I have never heard. I know most of the artists but not the songs. So why is this called Your Top Songs 2021 ? I even have a playlist called Your Top Songs 2014. But I only joined Spotify in 2021. So how can I have any top songs in 2014?