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Track Information On Car Display Is Out Of Sync

Hi

I'm streaming music from the spotify app on my android phone via bluetooth to my VW car. The sound is streaming just fine and i can change between tracks on the stearing buttons etc. The track information is shown on the screen in the car.

But the problem is that after the first track i selected on the phone, the track information is delayed with previous track information, so the track sound and track information is out of sync. The track sound playing in the car is the track shown on my phone. But wrong track information is shown in the car. Selecting a track on the app again wil send the correct track information to the car again, but then continues to get out of sync.

Anyone have a solution to this ?

 

I could say that the track information was shown correct 3 months ago when i used my old Sony Z3 compact Android 6.0 phone with the Spotify app. But on my new Sony - Android 8.0 phone i have this anoying problem.

Hey all,

 

Thanks for getting back in touch!

 

We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. We're always working to make Spotify a better experience. We'd recommend keeping an eye out for updates to the app.

 

Have a nice day.

Comments
VTRost1
Visitor

I have this problem with IOS 14.2 Spotify version 8.5.86.739 - VW System Gol Variant 2016.

 

It has a solution?

 

Regards,

tos82
Casual Listener

I change my phone to XPERIA 5 II and everything works now... 

Leups
Newbie

Same issue with my Alfa Giulia (2016) worked fine for 3 months, since 2 weeks doesn't work anymore. 

Clean reinstall and giving all permissiond done

VincyTheKing
Newbie

I've been trying Tidal for a week now and it works perfectly!

C'mon Spotify, do something.

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Helmet76
Casual Listener

It´s finally works for me!

No updates of HW or SW in the car so it must have been an update of the app. 

AceB_88
Visitor
I just switched to youtube music ! Plays videos has mixtapes that aren't on
spotify..no bluetooth track issue ..smh
Brabo
Newbie

I believe I finally have a solution for the issue of track data not syncing with bluetooth on car stereos.  First some background on what I'm using:

Car - 2017 Toyota 4Runner SR5

Stereo - Toyota Entune Audio System

Phone - One Plus 7T with Android 10 latest update

Spotify Version - 8.6.14.975

 

I have been experiencing the issue of track data being broadcast over Bluetooth not syncing correctly.  The first track's information displays correctly, but as the album/playlist continues to the next track, the display stays on the first song's information.  If I manually switched track, the screen would update, but then freeze again as the next song is played.  I tried clearing the apps cache and tried different AVRCP settings under system>developer options.  I uninstalled and reinstalled the app.  None of this worked.  So, I finally emailed support and they suggested unpairing the phone from my car stereo, clearing the phone from the list of devices on the car stereo, and reconnected it.  This, too, did not fix the problem.  I replied to them letting them know the issue remained after doing what they suggested.

 

Spotify replied again and stated they wanted to clear the cache on their end (assuming this is their server), with my permission.  As frustrated as I was, I was willing to accept any help Spotify could offer.  They asked me to provide various pieces of information such as the last 4 digits of the billing card, my last billing date and earliest receipt (all of this can be obtained through the account information section of the computer's player page).

 

The response was quick!  They did their voodoo on their end and the next time I connected my phone to the stereo, the issue was fixed!!!  Album info displayed correctly, tracks displayed the correct information (I played an entire playlist to verify that the issue wouldn't return later into a listening session).  So, my suggestion is to email support directly.  You may get an email that asks you to follow some steps as a preliminary "test" to see if they fix the problem.  If it doesn't, reply to the email and ask for your cache to be cleared.  You may have to reset some options within in the app, and you may lose downloaded music (which you can download again), but these are minor (in my opinion) if clearing the cache fixes the problem.  I have had Spotify for 5 years, and maybe this contributed to the build up of cache data.  I was going to give up and move to I Heart Radio since it interfaces with the Entune system as a built in app, but I am extremely happy that I did not have to do this.  Try it!  I hope this helps.

mischaz
Music Fan

Seems promising... I might have to try that.

2 years and no fix is a really really bad timeline

Whyyyyyyyyyyyy
Newbie

I've recently started getting this issue with playing the music to a Google speaker, smart TV, or using my phone as a remote in any capacity as well.