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Tracks stop in Note FE

Status: Closed

Currently I am using Samsung Note FE.

Everytime i play a music, it plays only for few seconds and then stops altough the screen still shows the play button but the timing is not moving. I know this is not the providers issue, because i was thethering my phone to my other device and it plays well.

 

Sometimes, when I move to the next song then immediately back to the previous song, then it plays just right until end of the song, but when it goes to the next song the track stops again.

 

I have tried reinstall the apps but nothing changed.

This is quite annoying because I mostly use spotify on my phone. If this is not solved immediately, then there is no use of me subscribing spotify anymore. Please help. Thanks

Screenshot_20180207-234847.png

Hey @Dellanad!

 

As we haven't heard back from you, we'll be closing the thread.

 

If you need us again, just give us a shout.

 

Cheers.

Comments
Alfredo
Status changed to: Need more info

Hey @Dellanad!

 

Thanks for reaching out to us.

 

Could you send us your Android and Spotify version numbers? Also, is this happening to songs from the Spotify catalog or your local files?

 

We'll see what we can suggest.

Alfredo
Status changed to: Closed

Hey @Dellanad!

 

As we haven't heard back from you, we'll be closing the thread.

 

If you need us again, just give us a shout.

 

Cheers.

Env: prod