Trouble Bluetooth audio streaming in Audi A6 - Dension GW

I'm using Samsung S6 for streaming and handsfree calling in my Audi A6 with MMI2 high and Dension Gateway 500S BT http://www.dension.com/automotive/products/car-multimedia-solutions/gateway-500s-bt  

All systems has the latest firmware.

I'm using Youtube music, Tuneln Radio and other radio apps, Google Maps, Sygic maps, Glympse.

I'm using Spotify a lot all other places over wifi or bluetooth headphones.

 

In my car - everything works just fine - until i'm streaming over bluetooth with Spotify (6.9.0.1212 armv7)

If I receive a phone call - or tries to call when Spotify is active - spotify tries to take over the conversation all the time.

Result...either both music and phonecall with really bad quality - or a lot of noise.

 

To fix this - I have to manually "kill" the spotify services with bluetooth off. (Not a good thing to do in car, so I stop) 

 

Can you please look in to this issue? When using other apps - no problem.

Hey all! 

 

Thanks for all your reports and help regarding this. As we've receieved no recent reports we're going to be marking this thread as "Closed" for now. 

 

If you're having trouble, we'd suggest a full reinstall. This should help to get things back to normal.

 

if you're still having issues, can you let us know the following;

 

- Device

- Version of Spotify

- Operating System.

 

Thanks.

Comments
RodrigoPalma
Roadie
Status changed to: Under investigation

Hey @alovaas, welcome to the Spotify Community!

 

We’d like to know a bit more about what’s happening. Can you let us know when this started happening? Also, tell us if a resintallation helps at all. We’ll see what we can suggest.

 

We’ll be waiting for your answer.

Raiderette68
Newbie

I keep getting e mail messages saying I haven't paid my account I always pay at the beginning of the month and am the only one on my account I thought I had this problem resolved so what is going on ? 

Mara_F
Roadie

Hi @Raiderette68

 

Thanks for getting in touch. 

 

Since we need to check your account, we'd recommend getting in touch with us via emailFacebook or Twitter

 

We'll carry on helping there 😃 
alovaas
Music Fan

Hi @RodrigoPalma . The problem is as initially described and happens when i stream to Dension GW.
Spotify can't be paused..when i do - or shift to radio or phone - it starts to play again automaticly - as described. It does not happen with f.ex Tuneln Radio app.

"In my car - everything works just fine - until i'm streaming over bluetooth with Spotify (6.9.0.1212 armv7)

If I receive a phone call - or tries to call when Spotify is active - spotify tries to take over the conversation all the time.

Result...either both music and phonecall with really bad quality - or a lot of noise.

 

To fix this - I have to manually "kill" the spotify services with bluetooth off. (Not a good thing to do in car, so I stop) 

 

Can you please look in to this issue? When using other apps - no problem."

FabianS_Bogota
Roadie

Thanks for the extra info @alovaas!

 

There was a new version released recently. Can you let us know if after updating the same occurs? We'll see what else to suggest.

 

Keep us posted.

alovaas
Music Fan

Hi @FabianS_Bogota.

I tried with newer version: 7.1.0.1025 armv7 - The pause/start problem seems to be okay now - but I need more testing regarding phone conversation takeover.

I'll keep you posted after the weekend

JuanSebastian
Roadie

Thanks for the update @alovaas!

 

If you encounter any more issues with your app, just let us know.

 

We'll be more that happy to help you out 🙂 

alovaas
Music Fan

Hi @JuanSebastian,

The last version - it's impossible to pause or stop from the phone. It starts again after 2 seconds.

Still have to stop/kill the spotify to make it stop.. It's **bleep** and a real safety issue in the car.

Please help

Mara_F
Roadie

We're sorry about that @alovaas, we hope you're driving safe. 

 

Have you tried using a different device? If so, do you have the same issue?

Also, can you give it a try with an AUX cable? 

 

Hope to hear back from you soon. 

alovaas
Music Fan

I'm driving safe without Spotify @Mara_F  😞

 

Yes I've tried a different android device - same result.

Aux cable is not an option - as it doesn't include microphone for my handsfree.

 

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