Trouble signing up for US Student discount

[meahtenoha]

Thread: 980290

Description:

Users trying to sign up for the Premium student discount are seeing the error message "Oops! Something went wrong, please try again."

Additional information:

This is currenty under investigation. For now please get in touch via our contact form so we can help with your account. 

Thanks! 

[Kojack101]

I am also still having troubles with the student discount, but instead it tells me I am not eligible for the offer.

[nesparza94]

I had a question, can you resubmit yout student details to continue a student subscription once the 12 months lapses or do you continue paying the 9.99? I looked at the Terms and Conditions and it reads as if you can do it 3 times so i tried to resubmit so that i could continue at 4.99 since i just realized i was paying 9.99 for the past 4-5 months but it just tells me i am uneligible. Must i wait for my current premium month to lapse? I canceled my sub to test such theory but cannot until the 22nd of july =/

[isailing]

Having a tangentally related issue, but it extends to all premium offers, not just the student discount. When I click on any of the offers available, it seems like the page becomes unresponsive somewhere in the back end. The UI still seems to work and I can fill out the text boxes (on chrome, edge, and IE), but when I go to hit continue, the button highlights, an icon spins, and then the text fields go blank and nothing happens. When I try accessing any of the offer pages with Firefox, the whole browser becomes unresponsive and I get a warning saying:

A script on this page may be busy, or it may have stopped responding.

Script: https://live.adyen.com/hpp/js/df.js:1

I have not tried using a different computer or a different network yet, but I intend to when I get the chance.

Edit: Just realized Adyen is the payment handler you guys are using. Is it possible they're the ones having issues?

[1216649013]

I'm currently running into this issue. I had previously paid for Premium and canceled my account. Now that there's a student discount, I'd like to sign up again. However, when I fill out the form and click Submit I get the error message "Invalid form data. Please, check the information on the fields and try again." I'm unable to progress past this page. 

I did graduate a year ago, so I may no longer be eligible for the discount. 

[cesarfcl]

Hi! I just changed my payment method as I am now an international student in a us university. After that I tried to apply for the student discount but it kept telling there was a problem.