Unable to change country settings as a free user

Some users are reporting having trouble changing their country settings on their Profile page as a free user. 

 

The dropdown box is grayed out for them:

 

change country.png

 

We will keep you updated with this right here. Please post below if you're also having trouble, thanks!

 

 

2015-06-01

Hey folks, this has now been fixed. If you are a Free user and you move abroad you can now change your country settings on your Profile page. Please note you'll only be able to change to the country that matches your IP address. 

Let us know if you have any more trouble, thanks guys!

Related Issues

Comments
Community Manager
Community Manager
Status changed to: Fixed
 
Savio2015
Casual Listener

 I have the same proble,... how can i solve it?

Community Manager
Community Manager
Status changed to: Fixed

If you're experiencing this problem please write to us using the contact form and include these details:

 

1. Your previous country of residence

2. Your previous zip code/ postal code

3. Your new country and postal code

 

Thanks!

okcharlotte
Newbie

I have the same problem.

Rock Star 24
Rock Star 24

@okcharlotte 

 

Hello,

 

Read the directions on the post on how to contact support. 

Torevi
Casual Listener

I have the same problem! I used the contact form and filled everything in what you wrote in your post. 

What's next?

Kariddi
Casual Listener

Hello, I wrote using the contact form to the spotify support following the advices in the first post including the information specified (country of residence, previous country etc), but after a week still no answer from the spotify support.

 

has been three weeks now that I can't use spotify and I'm seriously thinking of getting rid of it once and for all. I've been a paying user since 2012 and I'm very disappointed with this situation.

 

Cheers,

Marcello

Kariddi
Casual Listener

This is my case number:

 

Spotify Support Case # 02679836

Community Manager
Community Manager
Status changed to: Fixed
 
Larss
Casual Listener

I'm having the same problem - But I want to start paying for Spotify, but want to be sure it works when I start to do so...

 

Any solution till now?