Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to click Notification Dropdown

Status: Closed

OS: Windows 7

Spotify:  1.0.15.133.gf21970bd desktop

Account: Premium

 

Spotify,

 

I logged into the application and the notification icon showed I had 5 new notifications. However, when I attempt to click to see the new notifications, the functionality is unresponsive. Those three options on the right are all unresponsive. (Note that my window is maximized). If I double-click anywhere along that pane, the window will minimize or maximize (depending on the current view). At certain points, if I minimized the applications, my username and the user dropdown options were active, but when remaximizing they returned to being unresponsive.

 

Other interactive links, search field, menu dropdowns appear to work fine, it is just the notification section appears to be for some reason unresponsive.

 

http://screencast.com/t/9FDd0Sdy

 

Workaround:

 

You can use the Spotify WebPlayer to view your notifications (Bottom Left Corner)

Comments
tripleoptic

Ditto... reinstall does not work.

 

 

lizamay

Same here. Links inoperative.

lizamay

I, too, uninstalled and reinstalled, twice now. No fix.

lizamay

Windows 7, 64 bit. All links in upper right inoperative. Can't see notifications, can't get to settings, can't set to Private Session, none of those links work.

 

Uninstalled and reinstalled twice, didn't fix the problem.

Callow

I just got an update for spotify today and now I'm having the same issue

starrynit

Same for me - can't click Notifications or anything next to that after today's update.  (If notifications presented the same way in mobile versions as they do in the desktop version, this wouldn't be as impactful. They're always unreliable; but completely inaccessible is, of course, worse.)

LR46

I updated it today too and having the same poblem. 

pdoug

Me too - started after update this afternoon.

 

Also, sometimes music goes silent despite progress bar showing that music is being played.

dinomight

Just wanted to add that on my laptop which is experiencing this problem, it seems to be tied to display scaling. The laptop is set to 125%, and I can't use those icons on the right as others have mentioned; but, if I plug the computer into my external monitor, which is set to 100% display scaling, everything works fine.

 

OS: Windows 10

Spotify Version: 1.0.15.133.gf21970bd

terryjharris

Same. And LOL that the UPGRADE button doesn't work either.