Unable to share songs on Instagram stories

My Question or Issue

I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see.

[moderator edit]

 

Screenshot_20210322-190325_Spotify.jpg

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
kinetickristen
Newbie

I am also having this problem, and I have been able to share to IG stories in the past.

 

Rather than opening IG and showing the story preview of our selected song/album/playlist/etc, clicking "Instagram" from Spotify Share simply opens the Instagram Story Camera feature.

 

Problem started Saturday, March 20.

Device is Google Pixel 3a

Android Version 11

Spotify version 8.6.8.1094

 

I have cleared both apps' caches multiple times, deleted & reinstalled both IG & Spotify, and removed myself from the IG Beta test program (and changed my app back to the regular one), in case it was a problem with an IG Beta feature.

Ivan
Moderator
Moderator

Hey @demesemiquaver and @kinetickristen

 

Thanks for posting - we’re here to help!

 

If you still can't share a Spotify track on an Instagram Story after a clean reinstall of both apps we suggest accessing the Permissions tab in the apps' Settings menus and making sure that all of them are allowed.   

 

Tip: Make sure no battery optimization or data cleaning apps run active on your device since such features can often prevent the app from operating at full capacity. 

 

Once you've allowed all Permissions for both apps, simply restart the device and log out and back in to your Spotify account. 

 

Keep us posted! We'll be happy to lend a hand if you need more help. 

kinetickristen
Newbie

Thank you! Accepting permissions fixed it for me.

Ivan
Moderator
Moderator

Hey @kinetickristen

 

Thanks for getting back to us. 

 

Great news! Give us a shout if you experience this again - we're always here to help.
 

@demesemiquaver Could you confirm if enabling all app permissions lets you share tracks on Instagram Stories?

 

Looking forward to your reply. Enjoy your day! 

busraergen
Newbie

Merhaba, söylediklerinizi yaptığım halde aynı sorun ile tekrar karşılaşmaktayım. 

Ivan
Moderator
Moderator

Hey @busraergen

 

Thanks for tuning in. 

 

Hope you don't mind us replying in English as it's the Community's official language.

 

If you still experience the issue after managing the app Permissions and running a clean reinstall of Spotify, let us know the make and model of your device, as well as its current OS and the exact version of your Spotify app. This will help us take a closer look and assist you further. 

 

We'll look out for your reply.

busraergen
Newbie

Tekrar merhaba,

 

Marka

Huawei

Cihaz

Huawei P Smart 2019 POT-LX1

İşletim sistemi

Android sürümü 10

Spotify sürümü

8.6.10.581

Ülke

Türkiye

Sorunum söylediklerinizi tekrar yapmama ve ayarlar kısmından her iki uygulamanın izinlerini vermeme rağmen devam etmektedir.

 

Teşekkür ederim. 

Ivan
Moderator
Moderator

Hey @busraergen

 

Thanks for getting back to us. 

 

Next thing you can try is checking if the issue might be related specifically to your Spotify account. Simply try logging in to a different Spotify account on your device to see if you observe the same. If it works with another account, you can follow the steps in this Spotify Answer next.

 

In case this occurs with another Spotify account as well, could you confirm if it's happening only when connected to a certain Internet connection? If possible, we'd suggest connecting to a different network (for example, if this is happening when you're connected to 3G/4G, try switching to a WiFi connection). 

 

If it works with another connection, it would be a good idea troubleshooting further the original one (for example restarting your router).

 

Hope this helps. Let us know how it goes.  

busraergen
Newbie

Merhaba,

 

Premium olmayan bir hesabımda denediğimde yine aynı sorun ile karşılaştım.

 

Mobil veri bağlantısını açtığım da yine aynı problemi yaşıyorum. Başka bir wifi bağlantısında da bu problemi yaşıyorum. Daha önce Instagram hikayelerimde Spotify üzerinden şarkı paylaşabiliyordum. Son güncellemeden sonra bu sorunlar ile karşılaştım. Lütfen karşılaştığım sorunu çözmemde yardım edin 😞

 

Çok teşekkür ederim. 

SEN1257
Newbie
Hey Spotify and the community,
I also have this problem. When I try to share songs on my instagram story, it leads me to the camera of the instagram stories. I already followed the steps, allowing all permissions on both apps and restarting my device. I always share songs on my instagram stories and this isue just came up last night. Are there ay other ways to fix this issue? Thanks.