Unable to share to other users

[ansgar]

I've been dealing with this issue for several months now where one of two things happen depending on if I am on my laptop or on my desktop:

1) On my desktop (Windows 10), certain friends who I am following can share music to me. However, when I bring up the "share to" box, their name does not come up when I type it in.

2) On my laptop (Windows 8.1), the account will autocomplete when i type it into the "share to" box. However, when I click share, the box/dialogue spins as if it is loading. However, it never finishes and the intended recipient never receives my share.

I've tried uninstalling and reinstalling spotify on both machines. I believe I have teh latest version installed: 1.0.36.124.g1cba1920, and this issue still persists.

[Alejandro_C]

Hey @ansgar, welcome to the Communtiy!

Can you try sharing music through our web player?

Let us know if that works.

[ansgar]

Hi @Alejandro_C,

No, it seems like I have the same issue where the username autocompletes, but the share never goes through. I'd really like to see some resolution here.

I'd prefer to use the dedicated player over the web player as then I can still utilize the media controlls on my keyboard. 

[Alejandro_C]

Thanks for giving it a try!

We'd like to try some further troubleshooting steps. Can you try logging in and sharing from a different account? If you can't find oun to use, just get in touch with our Accounts team via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page and will continue there.

Let us know how you get on.

[MaryC1]

Hey @ansgar, we haven't heard from you in a while.

Did you give it a try sharing music from a different account? Did it work? Also, could you make sure that you and your friends are mutually following?

Let us know how you get on.

[MaryC1]

Hey @ansgar,

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

Feel free to give us a shout if the issue persists.

[ansgar]

Hi @MaryC1, @Alejandro_C,

I do not have access to another user's account to try on my machine. 

I can confirm that my friends and I are mutually following, however. Please advise.

[ansgar]

@MaryC1 , @Alejandro_C

Please reopen this ticket.