Announcements

Unable to start Radio at all

Status: Fixed

Plan

Premium

Country

USA

Device

(All Systems)

Operating System

(All Systems)

 

My Question or Issue

Hi,

 

My radio stations will not start on my account and I don't know what to do. Here's the list of troubleshooting tips I've followed from similar posts and none of them have worked. This applies to right clicking and trying to start a radio that way and also the curated radio stations on the radio

  • Tried starting on a different device
  • Tried the web player
  • Tried on a different device on mobile data
  • Tried doing a clean install of Spotify (deleting files in app data)

The ONLY thing that worked was simply switching to another account for testing which I'd rather not go through the hassle of doing for real.

 

This gives me the impression that this is an account issue on Spotify's end. Can you guys please look into this?

 

I'm happy to send any info I need. Thanks!

 

Best,

 

Tristen Rouse

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
mariemusque

As of today, 10/22/20, I cannot play radio on Spotify. When I click on the Start Radio link I get an error message "This content is not available."  I'm about ready to drop Spotify and go back to Pandora.

gdabski

Same as above. All playlist radios stopped to work. Showing "this content is not available" message.

 

Pertains to web player, tested on Firefox and Chromium.

zerosumgameplan

I still have this issue so to tell us that it’s fixed is simply not true. If someone from support could assist me in actually fixing it would be great.