Unknown devices and unknown invites and unknown plays on my account

Status: Closed

I have a family account and since a couple of months I'm getting unknown devices and unknown invites sent (!!!) and unknown plays.

Already disconnected all the devices, deleted all the unknown members and already changed the facebook passord (a very secure one, I use facebook connect to login) but they always come back.

Reading the tons of complains like this by the community it seems a serious issue on your side. I'm sick of this and I have downgraded my account.
Is there an ETA for this bug to be fixed?

 

Hey @giorrrgio!

We haven't heard from you since last week, so we'll be closing this post now. If you still need help with this (or anything else), feel free to create a new thread.

Hope you have an amazing day 🙂

Comments
Melody
Status changed to: Need more info

Hey there, @giorrrgio!

 

Thanks for reaching out to us here in the Community.

 

That's not cool, this sounds like one for Support. Don't worry, you can give them a shout one of these ways:

Email: https://www.spotify.com/about-us/contact/contact-spotify-support/

Twitter: https://twitter.com/SpotifyCares

Facebook: https://www.facebook.com/SpotifyCares

Let us know if there are any other questions.

 

Thanks,

/M

JulianA_Bogota
Status changed to: Closed

Hey @giorrrgio!

We haven't heard from you since last week, so we'll be closing this post now. If you still need help with this (or anything else), feel free to create a new thread.

Hope you have an amazing day 🙂