Unlimeted zapping on family plan

Status: Closed
I subscibed on family plan but one of my member can't zapp more than 5-6 times and get the add 'go to premium' …but no addvertising when listening…
It seems a bug ?
Android 6.0.1
OxygenOS 3.6.0
Oneplus2
A2003_24_170626

Hey @Ricodol!

 

We haven't heard from you in a while, so we're closing this thread.

 

If you're still having the same issue, feel free to let us know. We're always here to help.

Comments
Melody
Status changed to: Need more info

Hey there, @Ricodol!

 

Thanks for reaching out, we'd love to help.

 

Just to confirm, when they log in here are they seeing Free, or Premium?

 

Also, can you double-check they've accepted their invite with the steps here, under 'Join a Premium for Family plan' > 'Accept An Invite'? 

 

Let us know. We'll be here to keep helping.

 

Thanks.

/M

SergioDavid
Status changed to: Closed

Hey @Ricodol!

 

We haven't heard from you in a while, so we're closing this thread.

 

If you're still having the same issue, feel free to let us know. We're always here to help.