We haven't heard from you in a while, so we're closing this thread.
If you're still having the same issue, feel free to let us know. We're always here to help.
Hey there, @Ricodol!
Thanks for reaching out, we'd love to help.
Just to confirm, when they log in here are they seeing Free, or Premium?
Also, can you double-check they've accepted their invite with the steps here, under 'Join a Premium for Family plan' > 'Accept An Invite'?
Let us know. We'll be here to keep helping.