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Upgrade from Premium to Family not working on South Africa

I want to upgrade my account to the family package - however when I do it (selecting credit card payment) it advises that I'm not eligible. Does this have something to do with my country - or just their system not working

Plan

Premium

Country
South Africa

Device

Samsung s9, 

Operating System

Android

 

My Question or Issue

I want to upgrade my account to the family package - however when I do it (selecting credit card payment) it advises that I'm not eligible. Does this have something to do with my country - or just their system not working.  I've also tried the mobile payment option, however it only give me Vodacom - no other network

Spotify.JPG

Hey there folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant boards here? We'll get back to you there.

 

Cheers!

Comments
Moderator
Moderator
Status changed to: Fixed

Hey there folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant boards here? We'll get back to you there.

 

Cheers!

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