Help Wizard

Step 1


Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

Hey folks,


Thanks for your patience while we looked into this issue.


We're happy to announce that this should now be fixed for everyone!


If you're still having trouble you can post a new thread in the relevant help board here.


Cheers 🙂

Als ik bevestig dat ik student ben laad die de volgende pagina niet
I was just verified for Spotify student premium but when i click the link that was sent to me it says that my spotify account page was not found

hey, im having the same issue right now. did you happen to figure it out yet?

Status changed to: Under investigation

Hey everyone,


Our tech teams are looking into this. If you're experiencing this issue, make sure to give it a thumbs up and Subscribe from the three dots menu so you're notified whenever there are any updates on the matter.


We'll keep you posted here as soon as we have any new information to share, stay tuned!


It doesn't work... Redirects to 'the page you're looking for doesn't exist'. 

I get 404s and heartbreaks after clicking on get your student discount from the email. I tried incognito and it doesn't work. I also went to the SheerID website and in the questions section I found this: "The discount isn't working
You'll need to contact the brand who made the offer.
SheerID handles verifying your eligibility. Our role is limited to only that. After your eligibility has been approved, please direct any and all questions to the brand making the offer.
SheerID cannot help with topics such as offer details, billing, refunds, merchandise, account problems, etc."
so can you help me with another solution?

2024-03-06 14_19_46-Control Panel.jpg


Hola, ayer realicé la verificación para acceder a la cuenta premiun de estudiante en Chile y me llegó un correo que funcionó pero al entrar y confirmar mi cuenta de spotify me aparece error 404 y que la página no existe.

Com sucesso, mas quando tento concluir a reta final, sigo o link mas quando entro diz que a página não existe mais.
Como podem me ajudar?
al intentar obtener el descuento me aparece que la pagina ya no existe