Video ad does not give half hour free play music

Status: Closed
Y'all got these ads where if you play the video it supposedly gives you half an hour free music, but I've had it last for only a few minutes. This is even when I know I have not closed the app, I did not shut off the screen during the ad, and done anything I could think of to make it work.

It only started up after I used the week long free trial and that expired, maybe that is related?

Hey,

 

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

Comments
Melody
Status changed to: Need more info

Hey there!

We hope you're well.

Thanks for coming to the Spotify Community.

 

This is currently being looked into by our best tech folks.

Please can you add your info to the larger thread here: https://community.spotify.com/t5/Ongoing-Issues/30-minutes-of-ad-free-music-not-working/idi-p/120738...? 🙂

We'd recommend adding:
- Your device

- operating system

- version of Spotify

- When this last happened

- Did you watch the full video ad?

- Did the app crash during this time?

 

Thanks, and let us know if there's any other questions.

 

Best,

 

/M

JuanCamilo
Status changed to: Closed

Hey,

 

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂