Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Voice search on Android doesn't play songs (Google Assistant AND Google Now)

From a few months ago, playing songs through google now or google assistant does not work.
You can say "play [Artist name] on Spotify" and it's going to play it, you can also say "play [Album name] on Spotify" and it's going to play it, but if you use "play [song name] on spotify" it's just going to open the Spotify app and stop there, it won't search for the song and play it like it used to.

 

As far as I can tell, Google Now/Assistant are sending correct intents to the Spotify app, but the app is not interpreting it correctly.

I am attaching the screenshot from the Google Now app as well.

 

I have confirmed the issue on Samsung Galaxy Note 4 running Marshmallow, as well as Xiaomi Redmi Note 3, Samsung Galaxy S4 and LG G5.

 

This might not seem like a big problem but it really is, inability to play songs without typing while driving, running or doing whatever is a real problem, and what makes it even worse is it was working without a problem in the past.

It's making me reconsider my music streaming service, and I am a premium user.

 

I'm available for any more information you may need.

 

Thanks!

Screenshot_2016-12-02-13-08-07.png

Hey guys! 

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
 
Happy Holidays 🙂 
Comments
Tams33

I want to be clear if this doesnt work with google assistant I will be cancelling my spotify 

Grolf

Yeah, I have the same problem, Samsung galaxy A5 2017. Playing albums or artists work fine, but not artists. So its got to be on Spotify to fix it, not google

Avalala

Same issue here, on google pixel 2 running Android 8.1 and Spotify version 8.4.38.621. I ask assistant to play a song, it opens Spotify but on main home page, doesn't play song or show artist page. It was working fine a week ago. 

Arteleon

It still persists.. 

sliceofportion
tgcaylon

Comigo acontece o mesmo, porém não para por aí, as vezes quando pesso pra reproduzir uma música específica ele me responde dizendo que só é possível para assinantes do spotify, coisa que claramente eu sou.