[Web Player] Error when editing playlist

Status: Fixed

Hey folks, 

 

We've been getting reports that some users are getting an error when pressing save after editing their playlist (name, description, cover art) on the Web Player.

 

Elena_0-1623417247512.png

 

We’ve passed your info on to the relevant team, who are currently looking into it.
 
If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments.

 

Thanks!

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
hi1234562

Just showing Failed to save playlist changes.I am using Web Player. And have signed in. It refuses to save the changes. First even a playlist was not getting created, Now that is working but still not able to do. Tried logging out and in again but still not happening. Tried doing from other devices still not happening. Pls do something...

Image20210609134856.png
Novy

Hey there @hi1234562

 

Thanks for reaching out here in the Community, and welcome 🙂

 

We'd first recommend clearing your browser's cache and cookies to see if it makes any difference. 

 

You could also give it a try using a different browser. 

 

Keep us posted on how it goes.

caseyfinn

Plan

Free

Country

United States

Device

Chromebook

 

My Question or Issue

Every time I try to change playlist details (title, description, or cover) I get the pop-up "failed to save playlist changes" message. 

Screenshot 2021-06-09 4.44.51 PM.png

Hitting "save" again does nothing of course. I've tried closing the tab, and logging out and back in completely, but neither works. Altering playlist details on old playlists doesn't work either. I can make new playlists, but they default to the "My Playlist #__" or the name of the first song added and I can't switch it from that. This has been a problem for over 24 hours; I thought waiting overnight might do something, but it hasn't.

Please fix this. 

hi1234562

Thanks, now it is working...  

hi1234562_1-1623295499538.png

 

 

Soundofus

Same error message for me in the web player on a premium account. But editing is ok in the Desktop version.

PearGus

The same is going on for me.... whenever I want to change a playlist's name, description or cover it fails... I've tried this in Chrome's web player, before and after cleaning its cache, and Opera's.

PearGus_0-1623409970102.png

PearGus_1-1623410156988.png

 

 

Elena
Status changed to: Under investigation

Hey folks,
 
Thanks for reporting this issue to us.
 
If you’re experiencing this issue, could you also make sure to provide us with the following info, if you haven’t already:

  • Device + OS version
  • What browser you're using and its version
  • Troubleshooting tried

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

mm126

Hi @Elena ,

perhaps that issue is related to my one i posted few days ago:

https://community.spotify.com/t5/Spotify-for-Developers/error-500-on-create-playlist/m-p/5220899

 

It seems some post requests have random empty request bodies, and I am getting a 

Post "https://api.spotify.com/v1/users/userxyz/playlists": http: ContentLength=78 with Body length 0

even the required fields are filled...

 

(using latest chrome on latest windows10/mac os)

blackgrenade23

Cant save/edit/create new playlists. Tried all the suggestions (clearing your browser's cache and cookies, re-installing apps,) did this on both my mac and phone. Its been weeks of writing to several agents with no fix. Why am I paying for a service that doesn't work.

Screen Shot 2021-06-25 at 3.20.03 PM.png

lbstq

Same issue here.

 

- emptied cache in browser, uninstalled all apps, logged out of all aps, removed all 3d party apps

 

All playlists created in the last year or so - names disappearing consistently, impossible to rename the playlists.