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Web Player skips every song on playlist

Submitted by on ‎2017-05-02 02:24 PM
Status: Not An Issue

Web player skips every song in playlist on Internet Explorer. Desktop app, android and iphone all work just fine. Ive cleared cache and cookies, logged out and back in, restarted router and laptop....any other suggestions

Thanks for all the info, guys. 

 

The new version of the Web Player is only available in Chrome and Firefox, so if you open the player from a different browser, it'd load the old version which might not work properly since we're moving into a new version.

 

We thank for the feedback and don't worry, we'll make sure it's passed on to the right team! 

 

Let us know if you have more doubts 🙂

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Hubo
Community Legend
2017-05-02 03:26 PM
Status changed to: Need more info

Hey @MamaMahomie1! Welcome to the Spotify Community!

 

That's not cool! Let's get to the bottom of this. Does this happen on other browsers as well? Also, could you try using a different account? Let me know how it goes! 🙂

 

Have a great day!

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MamaMahomie1
Casual Listener
2017-05-02 03:29 PM

I did try chrome with success, but the new web player in chrome does not scrobble to last.fm so that isnt an option for me right now. In a contest for my daughter that is judged by amount of scrobbles! 

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Hubo
Community Legend
2017-05-02 03:30 PM

Hey @MamaMahomie1!

 

I understand. Could you send over a screenshot of the error message? Also, if you could try on a different account, that'd be awesome! 🙂

 

Have a great day!

 

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MamaMahomie1
Casual Listener
2017-05-02 03:41 PM

Screenshots are of me logged on to my daughters account...same issuespot.jpgspot2.jpg

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Hubo
Community Legend
2017-05-02 03:43 PM

Hey @MamaMahomie1! 

 

Alright, thanks for trying! 🙂 Are you connected to an enterprise network or do you have a firewall/VPN/proxy that might be interfering with Spotify? Let me know! 🙂

 

Have a great day!

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MamaMahomie1
Casual Listener
2017-05-02 03:46 PM

No, Im at home and have been using the web player for months without issues, until about 4 hours ago

 

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Hubo
Community Legend
2017-05-02 03:48 PM

Hey @MamaMahomie1!

 

Alright, could you try to download the desktop app on your device? Does this happen there as well? Here's an article about scrobbling on desktop which might be helpful.

 

Have a great day!

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MamaMahomie1
Casual Listener
2017-05-02 03:54 PM

My daughter is logged into the desktop app and it works just fine! Cant scrobble from ipod and cant tie up my phone to play from there, it works fine on phone as well!

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Hubo
Community Legend
2017-05-02 03:59 PM

Hey @MamaMahomie1!

 

Hmm, thanks for trying! Could you try to disable your firewall for a minute and try to open the Web Player again? Also, could restart your router/modem? Let me know if that helps.

 

Have a great day!

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MamaMahomie1
Casual Listener
2017-05-02 04:17 PM

Tried all of the above. Even tried incognito mode in Chrome....it plays but will not scrobble. Guess I will cancel my premium, theres no sense in paying 20/month when only one of us can use it! Thanks for trying to help!

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