We've been getting reports from users on the free service in Germany that the web player stops working after about 15 minutes of play time. The app seems to work okay both on desktop and mobile, but has trouble on the web player.
Hey folks,
Thanks for your patience while we looked into this issue and thank you for confirming it works better now.
We’re marking this a fixed now, but feel free to start a new thread in the relevant Help board here, if you're still experiencing issues with the web player. Make sure to provide as many details as possible, including what troubleshooting steps you went through so far and we’ll see if we can think up some other things to try.
Hello when I attempt to play tracks via the web player it continually tries to skip the tracks and won't play beyond a set amount of time, I'm using Firefox version 87 but that shouldn't be the issue, any help would be much appreciated as I like to use the web client versus the desktop one, thanks for the assistance.
same issue on Firefox 89 (tracks are skipped, playback on the ones that do start is only a few seconds, then stops). was told on a different thread on this board that Linux isn't supported, but it seems the issue is elsewhere as OP is on Windows.
If you're experiencing this issue on multiple devices and OSs, you might want to test a free account and see if you're getting the same issues.
If that's the case, you can try a different internet connection or removing any entries containing Spotify from your host files (Win, Mac - guide here).
Note that any Firewall or system management software, which might be blocking networking ports, could cause such issues with Spotify.
Switching Internet connection does not help. Also all Firewalls are disabled, browser anti-tracking features, ad-block and script-block are disabled. Also there are no entries in the hosts file which may affect spotify.
I have the same issue with the lastest 32-Bit-Firefox on a Linux Mint xfce 32-Bit system. I've had the same issue month ago, but it suddenly disappeared a few days later. All my other music streaming servies work well on that system.
Hey folks,
Thanks for your patience while we looked into this issue and thank you for confirming it works better now.
We’re marking this a fixed now, but feel free to start a new thread in the relevant Help board here, if you're still experiencing issues with the web player. Make sure to provide as many details as possible, including what troubleshooting steps you went through so far and we’ll see if we can think up some other things to try.
Cheers!